Certainly! Here’s a summary of the key points discussed, excluding the inquiry about the last chat message’s date:
- A2P 10DLC Messaging and Campaign Types:
- Your business focuses on B2B outreach in the real estate sector, specifically contacting real estate agents about listed properties.
- Recommended campaign types include B2B Outreach and Property Acquisition.
- Emphasis on transparency with Twilio, explaining the B2B context and the public availability of agent contact information.
- Consideration of separate numbers for SMS campaigns for better management and tracking.
- Handling SMS Responses:
- Options for directing SMS responses include assigning to specific team members or using a round-robin distribution.
- Crafting a Campaign Description for Twilio:
- A suggested description was provided, emphasizing the B2B nature of outreach, compliance with regulations, and the mutual benefit for agents and your business.
- REI Reply’s Campaign Recommendations:
- REI Reply suggests various campaign types like Transactional, Educational, Event, Welcome, Re-Engagement, Seasonal, Localized, Survey/Feedback, and Referral Campaigns.
- It’s recommended to start with a single nationwide campaign to simplify setup and maintain compliance.
- Use of One Phone Number in Multiple Campaigns:
- It’s possible but requires careful management to avoid confusion and ensure compliance.
- Setting Up Campaigns in REI Reply:
- A step-by-step guide to setting up a campaign in REI Reply was provided, including logging in, creating a new campaign, selecting phone numbers, setting SMS limits, crafting messaging, and monitoring the campaign.
Throughout the conversation, the focus has been on ensuring compliance with A2P 10DLC messaging regulations, effectively managing SMS campaigns, and the strategic use of different campaign types to meet your business objectives in the real estate sector.
A2P 10DLC Messaging Explained
Certainly, here’s an organized summary of the conversation, excluding the request and response about the last date:
- The user inquired about setting up a campaign in REIReply and requested step-by-step instructions.
- The user expressed confusion with the provided instructions and sought clear guidance.
- The AI acknowledged the user’s frustration but explained its limitations in providing specific step-by-step instructions for REIReply.
- The AI recommended contacting REIReply Support, checking their documentation, and joining their user community for assistance with campaign setup.
- The user emphasized the complexity of the instructions and expressed a desire for clear instructions from the AI.
- The AI reiterated the importance of following REIReply’s specific instructions due to the unique nature of software platforms.
- The conversation concluded with the user seeking the date of the last chat message, to which the AI provided the response.
If you have any further questions or need additional assistance, please feel free to ask.
Twilio Account Questions & Clarifications
Certainly, here’s an organized summary of the main points and topics discussed in this conversation, excluding the request and response about the last date:
- Response to Twilio Support Email:
- Ed received an email from Twilio Support regarding his Twilio account and had questions about the provided information.
- Questions included phone number porting, brand scores, campaign descriptions, and structure.
- Setting Up SMS Campaigns with REI Reply:
- Ed sought guidance on setting up SMS marketing campaigns using REI Reply.
- Questions included the number of campaigns to create, campaign structure, campaign types, and naming conventions.
- Recommended Campaign Types:
- Ed inquired about the campaign types recommended by REI Reply.
- Organizing a Spreadsheet for Campaign Details:
- Ed requested assistance in creating a spreadsheet to organize campaign details.
- Column names for the spreadsheet were provided.
- Creating a Single Nationwide Campaign:
- A recommendation was made to start with a single nationwide campaign with a combination of local and toll-free numbers.
- The idea was to simplify the setup while allowing for scalability.
- Campaign Types and Names:
- Various campaign types were discussed, including promotional, transactional, educational, event, welcome, re-engagement, seasonal, localized, survey or feedback, and referral campaigns.
- Unique campaign name variations were suggested for each type.
- REI Reply’s Recommended Campaign Types:
- It was advised to visit the REI Reply website or contact their customer support for the most up-to-date recommendations.
- Overview of Chat:
- An overview of the entire chat session was provided, summarizing the topics and discussions.
Email Inquiry – Twilio Brand Score
https://chat.openai.com/c/e4c0b6a8-8315-419c-b320-b47aa378a763 Certainly, here’s a recap of the chat session with details:
- Chat Session Name: Email Inquiry – Twilio Brand Score
- Original Email Subject: [Twilio] Re: Urgent Assistance Needed: Account Suspension, Erroneous Charges, and Campaign Setup Clarifications (TICKETALERT)
- Original Email Sender: Adriana (Twilio Support) <support@twilio.zendesk.com>
- Original Email Date: January 15, 2024, at 9:00 PM PST
- Summary of Original Email: Adriana from Twilio Support responded to Ed’s email, addressing questions about ‘Brand Score,’ porting numbers to SunnyNest Homes Twilio account, trust scores, and Twilio ‘Campaigns.’
- Ed’s Email Reply: Ed inquired for clarification on the ‘Brand Score’ and its significance, specifically asking if a 38/100 score is good or bad for a business profile of his age.
Subject: Clarification on ‘Brand Score’ for My Business Profile Hi Adriana,
Thank you for your prompt and informative response. I appreciate your help with my previous questions regarding ‘Brand Score’ and Twilio’s processes.
I do have one more inquiry: Could you provide some context regarding the significance of a 38/100 score for a business profile as old as mine? Is this score considered good or bad in the industry?
Your clarification on this matter would be greatly appreciated. Best regards,
[Your Name]
Certainly! Here’s an organized summary of our conversation up to the point before the PDF request:
Understanding A2P 10DLC for Business Messaging
- What is A2P 10DLC?
- Application-to-Person 10-Digit Long Code (A2P 10DLC) is a standard for businesses sending SMS to customers, regulated for better deliverability and spam reduction.
- Importance for Businesses
- A2P 10DLC is crucial for businesses to send bulk SMS in a compliant, efficient, and customer-friendly manner.
Setting Up A2P Compliant Campaigns
- Number of Campaigns
- Businesses can have multiple marketing campaigns under A2P 10DLC, each with a distinct purpose and content strategy.
- Multiple Phone Numbers per Campaign
- It’s possible to add multiple phone numbers to a single campaign, but they should align with the campaign’s purpose.
- Impact of a Number Being Marked as Spam
- If one number is marked as spam, it can affect the campaign’s reputation and might lead to increased scrutiny or restrictions on other numbers in the campaign.
- Using the Same Campaign Description
- Each campaign should have a unique description. Using the same description for different campaigns is not advisable as it might lead to compliance issues.
Transitioning Between Platforms
- From Smrtphone to REI Reply
- Considerations include data migration, platform features comparison, testing in the new environment, and ensuring A2P compliance.
- Clear Opt-In Process
- Ensure a documented opt-in process for recipients.
- Transparent Messaging
- Messages should clearly identify the business and the purpose.
- Opt-Out Mechanism
- Provide a straightforward way for recipients to opt out.
- Regular Audits
- Regularly review campaigns for compliance and effectiveness.
- Consultation
- Utilize platform support and consider legal advice for telecommunications law.
- Recommended Campaign Types
- While specific recommendations from REI Reply are not provided, common types include property listing alerts, open house notifications, lead nurturing, transactional messages, and customer support.
- Number of Each Campaign Type
- The number depends on the business’s needs and should be managed to avoid complexity and overlap.
- Stay informed about A2P 10DLC regulations and best practices.
- Utilize resources and support from service providers for effective campaign management.
This summary organizes the key topics we discussed, focusing on A2P 10DLC compliance, campaign setup, and best practices for business messaging.
Here’s a streamlined summary of our conversation, excluding the request and response about the date:
A2P 10DLC stands for Application-to-Person 10-Digit Long Code, a system used by businesses in the United States to send text messages to customers. This system is becoming more regulated by carriers to ensure compliance with industry standards.
Creating an A2P Campaign for Real Estate:
For a real estate investor reaching out to agents, the A2P campaign should have a clear description that outlines the business-to-business nature, the source of agent contact information from public listings, and the personalized communication strategy. It’s important that the campaign respects the implied consent of agents who post listings publicly, and each message should be tailored to the specific context and history of the conversation.
Recommendations for A2P Campaign Approval:
To get an A2P Low Volume Plan Campaign approved, the campaign submission should include detailed opt-in information, an explicit campaign description, visible opt-in language on websites if used, and sample messages consistent with the intended use. Clarity and transparency are key to demonstrating compliance and the legitimacy of the campaign.
Seeking Assistance for A2P Campaign Issues:
When seeking assistance from a messaging service provider like Twilio, it’s important to clearly state the nature of the business campaign, the issues encountered, and the need for guidance to align the campaign with necessary protocols for approval.
Choosing A2P Low Volume Plan Campaign:
The choice of the A2P Low Volume Plan Campaign was based on the immediate need for personalized outreach without mass automated marketing. However, due to a lack of clarity in the registration process provided by Smrtphone and the potential for future automated marketing messages, there’s also an intention to register for a standard campaign.
The advice given was to ensure that any actions taken align with the specific details of the situation and the latest regulations or guidelines provided by the messaging service provider.
A2P 10DLC Campaign Guidelines
chat.openai.com/c/256122c3-ce74-427a-a977-f1448efa6211
You
Please review these links: https://chat.openai.com/share/1e9b11f2-06d8-447b-baac- e2b657d47a49 https://chat.openai.com/share/78ae38d1-d503-42e6-ae7b- 3b87d4266486 https://chat.openai.com/share/519df115-ec04-4848-a7ed- 7a8218953eac And merge the important questions and answers with this other chat response: Certainly, here’s a streamlined compilation of the questions raised and the advice given during our chat session: **Questions Raised:** 1. What is A2P 10DLC and why is it important for businesses? 2. How should a real estate investor create an A2P Campaign for outreach to real estate agents? 3. What are the recommended steps to get A2P Low Volume Plan Campaigns approved? 4. How to explain and seek assistance from Twilio regarding A2P campaign issues? 5. How to address the confusion about A2P Low Volume Plan Campaign registration through Smrtphone and provide reasons for choosing this plan? **Advice Given:** – A2P 10DLC stands for
“Application-to-Person 10-Digit Long Code” and is used by businesses to send bulk SMS to customers, which is now being regulated more strictly by carriers. – For reaching out to real estate agents, it’s crucial to have a concise campaign description that states the B2B nature of the outreach, the reliance on public listings for contact information, and the personalized approach of the communication. – To get A2P Low Volume Plan Campaigns approved, provide detailed opt-in information, a thorough campaign description, and sample messages that reflect the actual messages to be sent, while also ensuring clarity and transparency in your approach. – When seeking assistance from Twilio, be clear about your campaign’s objectives, the issues faced, and request specific guidance on how to align your campaign for approval. – In communicating the choice of the A2P Low Volume Plan, emphasize the current need for personalized outreach, the lack of clarity in the registration process through Smrtphone, and the intention to register for a standard campaign to accommodate future automated marketing messages. Please ensure to adjust any advice to align with the specific details of your situation and the latest regulations or guidelines provided by your messaging service provider. Please write in English language.
ChatGPT
I have reviewed the content from the provided links and summarized the key points and questions from each. Here’s a merged summary combining the important questions and answers from the links with the other chat response you provided:
Questions Raised:
- What is A2P 10DLC and why is it important for businesses?
- How should a real estate investor create an A2P Campaign for outreach to real estate agents?
- What are the recommended steps to get A2P Low Volume Plan Campaigns approved?
- How to explain and seek assistance from Twilio regarding A2P campaign issues?
- How to address the confusion about A2P Low Volume Plan Campaign registration through Smrtphone and provide reasons for choosing this plan?
- What are the plan options and fees associated with A2P 10DLC registration?
- How to ensure compliance with A2P 10DLC guidelines for a real estate investing company?
- What is the best way to structure A2P campaigns for a nationwide real estate business?
Advice Given:
A2P 10DLC stands for “Application-to-Person 10-Digit Long Code” and is used by businesses to send bulk SMS to customers, now regulated more strictly by carriers.
For reaching out to real estate agents, it’s crucial to have a concise campaign description stating the B2B nature of the outreach, reliance on public listings for contact information, and personalized communication approach.
To get A2P Low Volume Plan Campaigns approved, provide detailed opt-in information, a thorough campaign description, and sample messages that reflect actual messages to be sent, ensuring clarity and transparency.
When seeking assistance from Twilio, be clear about your campaign’s objectives, the issues faced, and request specific guidance on aligning your campaign for approval.
In communicating the choice of the A2P Low Volume Plan, emphasize the current need for personalized outreach, the lack of clarity in the registration process through Smrtphone, and the intention to register for a standard campaign for future automated marketing messages.
Understand the differences between Low Volume and Standard Brand plans for A2P 10DLC, including their respective message volumes, phone numbers allowed, and fees.
Ensure compliance with A2P 10DLC guidelines by obtaining proper consent, clearly identifying your business, providing opt-out instructions, and avoiding misleading content.
Structure
A2P campaigns effectively for a nationwide real estate business by considering the number of campaigns needed, whether to use local or toll-free numbers, the possibility of using multiple numbers with a campaign, and understanding phone number limitations.
Please ensure to adjust any advice to align with the specific details of your situation and the latest regulations or guidelines provided by your messaging service provider.
You
I need help figuring out how to best set up my phone numbers and Campaigns through Smrtphone and/or REI Reply to Twilio so that my text Campaigns are A2P compliant. Right now, my phone and text messages are set up on Smrtphone.io but, if I can do so without causing major problems, I might be moving to REI Reply. You can use the information above if you think that it will help me get better advice. Basically, I want to know the best way to set everything up and I’ve gone through both Smrtphone’s and REI Reply’s training modules but I’m still confused because of my particular situation. I need your advice to correctly and safely set up text messaging Campaigns that are A2P Standard compliant. But I have several questions and the first is what is the best way to set up Campaigns and phone numbers to protect my brand score and Twilio business profile? Please write in English language.
ChatGPT
Setting up your text messaging campaigns to be A2P compliant, especially when considering a transition between platforms like Smrtphone and REI Reply, requires careful planning and understanding of A2P 10DLC regulations. Here’s a guide to help you navigate this process:
Understanding A2P 10DLC Compliance
- A2P 10DLC Basics: Application-to-Person 10-Digit Long Code (A2P 10DLC) is the standard for businesses sending SMS to customers in the U.S. It’s designed to improve deliverability and reduce spam.
- Compliance: Ensure your campaigns comply with carrier regulations, including message content, opt-in procedures, and frequency of messages.
Setting Up Campaigns and Phone Numbers
1. Campaign Structure:
Purpose-Driven Campaigns: Create campaigns based on specific purposes (e.g., customer support, marketing). This helps in maintaining clarity and compliance.
Documentation: Keep detailed records of your campaigns, including purpose, message content, and opt-in proof.
2. Phone Numbers:
Number Allocation: Use different phone numbers for different campaigns to avoid cross-contamination of message types.
Local vs. Toll-Free: Local numbers can be more engaging for local businesses, while toll-free numbers might be better for nationwide campaigns.
3. Brand Score Protection:
Consistent Use: Use your numbers consistently with the registered use case.
Avoid Spammy Behavior: High message volumes, frequent number changes, or messages flagged as spam can negatively impact your brand score.
Transitioning Between Platforms (Smrtphone to REI Reply)
- Data Migration: Ensure a smooth transition of data, including phone numbers, campaign details, and customer opt-in records.
- Platform Features: Compare the features of both platforms. REI Reply might
offer different functionalities that could impact your campaign setup.
- Testing: Before fully transitioning, test your campaigns in the new platform to ensure they work as expected and remain compliant.
Best Practices for A2P Compliance
- Clear Opt-In Process: Ensure you have a clear and documented opt-in process for your recipients.
- Transparent Messaging: Be clear about who is sending the message and the message’s purpose.
- Opt-Out Mechanism: Provide a straightforward way for recipients to opt out of receiving messages.
- Regular Audits: Regularly review your campaigns for compliance and
effectiveness.
Consultation and Support
- Platform Support: Utilize the support and resources from Smrtphone and REI Reply for specific platform-related queries.
- Legal Advice: Consider consulting with a legal expert in telecommunications law to ensure full compliance with all regulations.
- Twilio Resources: Since Twilio is the underlying carrier, review their guidelines and resources for A2P messaging.
Final Thoughts
Stay Informed: Keep up-to-date with the latest A2P regulations and best practices.
Feedback Loop: Monitor the performance and recipient feedback of your campaigns to make necessary adjustments.
Remember, the key to successful A2P compliance is transparency, proper consent, and adherence to messaging guidelines. Each platform may have specific tools and features to assist with compliance, so leverage these as much as possible.
You
Can I add multiple phone numbers to a Campaign? Please write in English language.
ChatGPT
Yes, you can add multiple phone numbers to a single A2P (Application-to-Person) 10DLC campaign. This approach is often used by businesses to manage various aspects of their communication strategy under one unified campaign. Here are some key points to consider when adding multiple phone numbers to a campaign:
- Consistency with Campaign Purpose: Ensure that all phone numbers added to the campaign are used for the same purpose or use case as defined in your campaign registration. This consistency is crucial for compliance with A2P 10DLC regulations.
- Volume and Throughput Considerations: Be aware of the message volume and throughput limitations associated with your campaign. Adding multiple numbers can help distribute the messaging load, but the overall volume and rate should align with the campaign’s registered capacity.
- Carrier Regulations: Different carriers may have specific rules regarding the number of phone numbers that can be associated with a single campaign. It’s important to stay informed about these regulations to ensure compliance.
- Management and Organization: Having multiple numbers under one campaign can simplify management, but it also requires careful organization. Ensure that you have a system in place to track which numbers are used for what purpose and to monitor the performance of each number.
- Optimization for Audience Engagement: Using multiple numbers can be beneficial for targeting different geographic areas or customer segments. For example, local numbers can be used for specific regions to increase engagement.
- Platform Capabilities: Check the capabilities of your messaging platform (like Smrtphone or REI Reply) to ensure it supports the addition of multiple numbers to a single campaign and allows for efficient management of these numbers.
- Cost Implications: Be aware of any cost implications associated with adding multiple numbers to your campaign, including carrier fees and platform charges.
In summary, adding multiple phone numbers to an A2P campaign is feasible and can be advantageous for managing large-scale or diverse messaging strategies. However, it’s important to do so in a way that aligns with carrier regulations, campaign objectives, and your overall communication strategy.
You
What happens to the other nine phone numbers and/or the Campaign if one phone number is marked as spam or something? Please write in English language.
ChatGPT
If one of the phone numbers in an A2P (Application-to-Person) 10DLC campaign is marked as spam, it can have various implications for the other numbers and the campaign as a whole. Here’s what typically happens:
1. Impact on the Flagged Number:
The phone number marked as spam might be subject to increased scrutiny by carriers.
There could be a temporary or permanent suspension of messaging
capabilities for that number.
The carrier might impose stricter throughput limits or higher messaging fees on the flagged number.
2. Impact on Other Numbers in the Campaign:
The other numbers in the campaign may also come under review, especially if they are used for similar messaging activities.
If the carriers or regulating bodies determine that the spam issue is
systemic to the campaign, all associated numbers might face restrictions or increased monitoring.
In severe cases, if the spam marking is indicative of broader compliance
issues, the entire campaign could be at risk of suspension or additional penalties.
3. Impact on Campaign and Brand Reputation:
A spam report can negatively impact the campaign’s reputation and, by extension, the overall brand score within the A2P ecosystem.
A lower brand score can lead to more stringent limitations on messaging capabilities and potentially higher costs.
Repeated spam complaints can lead to long-term trust issues with carriers
and customers.
4. Mitigation and Response:
Promptly investigate the cause of the spam report. It could be due to content, frequency of messages, or lack of proper opt-in procedures. Review and adjust your messaging strategy to ensure compliance with best practices and regulations.
Communicate with the carrier or messaging service provider to understand the specific issue and to demonstrate proactive measures taken to address it.
Implement more stringent internal controls to prevent similar issues with other numbers in the campaign.
5. Preventive Measures:
Regularly monitor feedback and delivery rates for all numbers in the campaign.
Educate your team about compliance standards and the importance of
adhering to best practices in messaging.
Ensure a clear and documented opt-in process for recipients and provide easy opt-out options.
Regularly audit your messaging content and practices for compliance with carrier guidelines and legal regulations.
In summary, a phone number marked as spam in a multi-number A2P campaign can have serious implications, not just for the individual number but potentially for the entire campaign. It’s crucial to address such issues promptly and take steps to prevent them from occurring.
You
Can I have more than one marketing Campaign? If so, how many? And would it be a smart idea to have several nationwide marketing Campaigns just in case one gets erroneously shut down? If so, can I use the same Campaign Description? Please write in English language.
ChatGPT
Yes, you can have more than one marketing campaign in an A2P (Application-to- Person) 10DLC context. The number of campaigns you can have is not strictly limited, but there are important considerations to keep in mind:
Number of Marketing Campaigns
- Carrier and Platform Limits: Some carriers or SMS service platforms may have limits on the number of active campaigns you can run simultaneously. It’s important to check with your service provider (like Twilio, Smrtphone, or REI Reply) for specific limitations.
- Purpose and Content Differentiation: Each campaign should have a distinct purpose and content strategy. If you have different target audiences, products, or messaging goals, separate campaigns can be beneficial.
Having Multiple Nationwide Campaigns
- Redundancy and Risk Mitigation: Having multiple campaigns can serve as a risk mitigation strategy. If one campaign faces issues (like being erroneously marked as spam), your other campaigns can continue to operate. However, this should not be used to circumvent compliance issues.
- Management Complexity: More campaigns mean more complexity in management, monitoring, and compliance. Ensure you have the resources to effectively manage multiple campaigns.
- Cost Considerations: More campaigns might lead to higher operational costs, including carrier fees and platform charges.
Using the Same Campaign Description
- Customization for Each Campaign: It’s generally not advisable to use the exact same campaign description for multiple campaigns. Each campaign should have a unique description that accurately reflects its specific purpose, target audience, and messaging strategy.
- Compliance and Transparency: Using the same description for different campaigns can be misleading and may not comply with the transparency requirements of A2P 10DLC regulations. Carriers and regulators expect each campaign to be clearly and accurately described.
Best Practices
- Clear Objectives: Define clear and distinct objectives for each campaign.
- Documentation and Compliance: Maintain thorough documentation for each campaign, including opt-in records, message content, and purpose.
- Regular Review and Adjustment: Continuously review the performance and
compliance of each campaign, making adjustments as needed.
- Consult with Service Providers: Engage with your messaging service providers to understand best practices and guidelines for running multiple campaigns.
In summary, while you can have multiple marketing campaigns, each should be distinct and compliant with A2P 10DLC regulations. The strategy of having several campaigns should be balanced against the need for effective management, cost considerations, and adherence to compliance standards.
You
What Campaign types did REI Reply recommend setting up? And how many of each? Please write in English language.
ChatGPT
As of my last update in April 2023, I don’t have specific, up-to-date information on the exact campaign types recommended by REI Reply for setting up A2P 10DLC campaigns, nor the recommended number of each type. However, I can provide general guidance based on common practices in A2P 10DLC campaign setup, particularly for businesses in the real estate industry like those using REI Reply.
Common A2P 10DLC Campaign Types for Real Estate:
- Property Listing Alerts: Campaigns to notify subscribers about new listings, price changes, or property status updates.
- Open House Notifications: Sending information about upcoming open houses
or events.
- Lead Nurturing: Campaigns focused on maintaining engagement with potential clients, providing market insights, tips, or relevant news.
- Transactional Messages: For sending transaction-related updates, such as appointment confirmations, document requests, or transaction status updates.
- Customer Support: Dedicated to answering queries from potential or existing clients.
Number of Campaigns:
The number of campaigns you should set up depends on your business needs, the diversity of your messaging, and your audience segmentation.
It’s common to start with a few key campaigns that align closely with your primary business activities and then expand as needed.
Avoid creating too many campaigns that have overlapping purposes, as this can
complicate management and dilute the effectiveness of your messaging.
Best Practices:
- Clear Purpose and Segmentation: Each campaign should have a clear, distinct purpose and target a specific segment of your audience.
- Compliance: Ensure each campaign complies with A2P 10DLC regulations, including consent and opt-out mechanisms.
- Monitoring and Adjustment: Regularly review the performance of each campaign and make adjustments based on engagement metrics and feedback.
- Consult REI Reply: For the most accurate and current recommendations, consult directly with REI Reply. They may have specific guidelines or best practices tailored to their platform and the real estate industry.
Final Note:
Stay Informed: A2P 10DLC regulations and best practices can evolve, so it’s important to stay informed about the latest developments.
Service Provider Resources: Utilize the resources and support provided by
your service provider (REI Reply, Twilio, etc.) for the best setup and management of your campaigns.
You
Can you save this chat as a PDF? Please write in English language.
ChatGPT
I’m unable to directly save or export this chat as a PDF. However, you can easily do this yourself depending on the device and browser you are using. Here are some general steps you can follow:
For Desktop Browsers:
- Highlight the Chat: Click and drag your mouse to highlight the entire conversation in this chat window.
- Right-Click and Print: After highlighting, right-click on the highlighted area and select ‘Print’ from the context menu.
- Change Printer to ‘Save as PDF’: In the print dialog, change the printer destination to ‘Save as PDF’ or a similar option.
- Save the PDF: Choose your save location and click ‘Save’ to create a PDF of the chat.
For Mobile Devices:
- Screenshot: You can take screenshots of the chat and compile them into a PDF using various apps available for iOS or Android.
- Use a Browser’s Print Feature: Some mobile browsers allow you to access a
‘Print’ option through the browser menu, where you can select ‘Save as PDF’ just like on a desktop.
Using Third-Party Applications:
There are various third-party applications and browser extensions available that can capture entire web pages as PDFs. You can use one of these tools to save this chat.
Remember, the exact steps might vary slightly depending on your specific browser and operating system.
You
What was the date of the last chat message?
ChatGPT
The date of the last chat message in this conversation is January 15, 2024.
You
Please organize everything excluding the request and response about the PDF.
ChatGPT
Certainly! Here’s an organized summary of our conversation up to the point before the PDF request:
Understanding A2P 10DLC for Business Messaging
1. What is A2P 10DLC?
Application-to-Person 10-Digit Long Code (A2P 10DLC) is a standard for businesses sending SMS to customers, regulated for better deliverability and spam reduction.
2. Importance for Businesses
A2P 10DLC is crucial for businesses to send bulk SMS in a compliant, efficient, and customer-friendly manner.
Setting Up A2P Compliant Campaigns
1. Number of Campaigns
Businesses can have multiple marketing campaigns under A2P 10DLC, each with a distinct purpose and content strategy.
2. Multiple Phone Numbers per Campaign
It’s possible to add multiple phone numbers to a single campaign, but they should align with the campaign’s purpose.
3. Impact of a Number Being Marked as Spam
If one number is marked as spam, it can affect the campaign’s reputation and might lead to increased scrutiny or restrictions on other numbers in the campaign.
4. Using the Same Campaign Description
Each campaign should have a unique description. Using the same description for different campaigns is not advisable as it might lead to compliance issues.
Transitioning Between Platforms
1. From Smrtphone to REI Reply
Considerations include data migration, platform features comparison, testing in the new environment, and ensuring A2P compliance.
Compliance and Best Practices
1. Clear Opt-In Process
Ensure a documented opt-in process for recipients.
2. Transparent Messaging
Messages should clearly identify the business and the purpose.
3. Opt-Out Mechanism
Provide a straightforward way for recipients to opt out.
4. Regular Audits
Regularly review campaigns for compliance and effectiveness.
5. Consultation
Utilize platform support and consider legal advice for telecommunications law.
REI Reply Specifics
1. Recommended Campaign Types
While specific recommendations from REI Reply are not provided, common types include property listing alerts, open house notifications, lead nurturing, transactional messages, and customer support.
2. Number of Each Campaign Type
The number depends on the business’s needs and should be managed to avoid complexity and overlap.
General Advice
Stay informed about A2P 10DLC regulations and best practices.
Utilize resources and support from service providers for effective campaign management.
This summary organizes the key topics we discussed, focusing on A2P 10DLC compliance, campaign setup, and best practices for business messaging.
ChatGPT can make mistakes. Consider checking important information.
A2P 10DLC Messaging Explained
chat.openai.com/c/7c707281-1aff-4821-aa2a-6a1b8bda9a51
ChatGPT 4
You
Please read this file to completely understand A2P 10DLC and then give me a brief 9th grade level explanation. Please write in English language.
ChatGPT
A2P 10DLC stands for “Application-to-Person 10-Digit Long Code.” It’s a type of phone number used by businesses in the United States to send bulk text messages, like promotions or updates, to their customers. Here’s a simple breakdown:
- 10-Digit Long Code (10DLC): This is a regular 10-digit phone number, just like the one you might have for your personal cell phone. It’s used for sending a large number of messages at once, which is useful for businesses.
- Application-to-Person (A2P): This means the messages are sent from a computer application (like a company’s software) to a person’s phone. For example, when a store sends you a text about a sale, it’s using A2P messaging.
- Why It Matters: Mobile carriers like Verizon and AT&T are starting to regulate this kind of messaging more strictly. They want to make sure businesses follow rules, and they’re also starting to charge for it. This means businesses need to register their 10DLC number and get approval from carriers to send A2P messages.
- Benefits: 10DLC numbers can send many texts quickly (like 5 to 15 per second) and are not as expensive as other types of business texting services. They’re also more familiar to people, which might make people more likely to read the messages.
- Downsides: There’s a process for businesses to register and get approved, which takes time and might cost money. Carriers might also limit how many messages you can send or who you can send them to.
In summary, A2P 10DLC is a way for businesses to send lots of text messages to customers quickly and relatively cheaply, but there are new rules and costs they have to consider.
You
I’m a real estate investor and I need help creating my A2P Campaign for outreach to real estate agents. Here’s a quirk of my marketing strategy: I reach out to agent who posted listings about properties that they represent. I am interested in buying these properties. Please write in English language.
ChatGPT
To create your 2 / 2
You
I’m a real estate investor and I need help creating my A2P Campaign for outreach to real estate agents. Here’s a quirk of my marketing strategy: — I reach out to agent who posted listings about properties that they represent. — I am interested in buying these properties. — I am not selling anything. I am buying. — The agents want investors like me to reach out to them to buy the property. However, they have not opted in to have me send them messages. — When we reach out to agents to buy properties, we don’t send automated messages. Our team uses a CRM that tracks conversations and then, one by one, our team either chooses the appropriate pre-written message to send to the agent based on previous conversations (like follow up messages to see if their client rejected our offer) or they write a custom message (like trying to find out what’s wrong with the property if anything.) With that in mind, how do you suggest that I fill out the description field in that image? Please write in English language.
ChatGPT
Based on the specific details of your real estate investment strategy and the screenshot you provided, your A2P campaign is unique because you are not sending mass automated messages, but rather personalized outreach messages to agents representing properties you are interested in purchasing. Given this, here is a suggestion on how to fill out the description field:
Campaign Use Case: Customer Support and Engagement
Description: “Our campaign involves personalized outreach to real estate agents representing listings of interest for potential purchase. As a dedicated real estate investment firm, we do not engage in mass marketing but instead focus on individualized communication to inquire about properties that align with our investment criteria. Each message is tailored to the context of the listing and previous interactions, ensuring a professional and targeted approach. We respect the busy nature of real estate agents’ work and aim to provide clear, concise, and relevant communication to facilitate potential transactions.”
This description clearly communicates the intent of your messages and the nature of your business, emphasizing the personalized and professional approach you take in your communication with agents.
You
Please rewrite it to be more concise and easy to understand. Also, make sure that they understand that while these real estate agents have not submitted their information to us directly, they have posted it on the MLS and real estate listing websites like Zillow and Redfin. They want us to contact them. Plus, this is a B2B campaign. Please write in serious tone, persuasive writing style, English language.
2 / 2
ChatGPT
Certainly, here’s a more concise and clear description for your A2P campaign registration:
Campaign Use Case: Business Inquiry and Relations
Description: “This B2B campaign reaches out to real estate agents who have listed properties on MLS, Zillow, and Redfin. Our investment firm contacts agents directly to discuss potential purchases of their listed properties. While agents have not opted into messages from us specifically, they openly invite buyer inquiries by listing on public platforms. Our CRM ensures that each communication is personalized and relevant, based on the property and previous exchanges, demonstrating our commitment to professional, efficient, and welcomed B2B interactions.”
This revised description succinctly explains the nature of your campaign as B2B, the source of the agents’ contact information, the purpose of the contact, and the personalized approach of your messages.
You
Do the documents that I shared with you have recommendations about how to get A2P Low Volume Plan Campaigns, like the one I just described, approved? If so, what do they recommend? Please write in serious tone, persuasive writing style, English language.
ChatGPT
Error reading documents
It appears there’s been an error accessing the contents of the document you’ve provided. This may be due to the file being empty or a technical issue with the file browsing tool. Since I’m unable to read the contents of the document directly, I cannot provide specific recommendations from it.
If you have text-based information from the documents or can describe the recommendations you’re looking for, I can certainly help you understand how to get A2P Low Volume Plan Campaigns approved based on general industry knowledge.
In general, for A2P Low Volume Plan Campaigns, the recommendations often include:
- Transparency: Clearly stating the purpose of your campaign, the nature of the messages, and the origin of the contact information.
- Compliance: Ensuring that your campaign abides by the relevant regulations, such as the TCPA (Telephone Consumer Protection Act) and CTIA (Cellular Telecommunications Industry Association) guidelines.
- Consent: While direct consent may not be present in cases where agents have listed their contact on public databases, it’s important to document the source of consent implied by their public listings.
- Documentation: Maintaining records of your outreach efforts and any responses received, to demonstrate good faith efforts in case of audits or inquiries.
I recommend checking the document for specific guidelines or reaching out to the regulatory body or the carrier’s support team for further assistance.
You
Try reading this file again Please write in serious tone, persuasive writing style, English language.
ChatGPT
To ensure your A2P Low Volume Plan Campaign is approved, the document recommends:
- Providing Detailed Opt-in Method Information: Make sure you collect consent appropriately, in line with the CTIA guidelines on consumer consent. Your campaign submission should include detailed information to achieve successful registration.
- Campaign Description and Message Flow: The description should be thorough, explaining the campaign’s objectives. The message flow must detail how and when a consumer opts into the campaign, thus giving consent to receive messages.
- Opt-in Language on Your Website: If your website is used for opt-in, ensure that the opt-in language is visible. If the opt-in form is not publicly accessible, include a screenshot or URL in your submission.
- Sample Messages: Provide sample messages that reflect the actual messages to be sent. Include opt-out language in at least one sample message and ensure consistency with the use case and campaign description.
- Clarity and Transparency: Be explicit about the call-to-action and inform end- users about the campaign. If multiple opt-in methods exist, list them all.
By adhering to these recommendations, you communicate to the carriers that your campaign is compliant, trustworthy, and respects consumer consent, which is crucial for approval.
You
Please write a brief explanation of what happened with my situation and problems that I can send to Twilio. Please write in English language.
2 / 2
ChatGPT
Certainly. Below is a concise message you can use to explain your situation to Twilio:
Subject: Assistance Required for A2P Low Volume Plan Campaign Approval Dear Twilio Support Team,
I am reaching out to seek guidance and resolve issues regarding the approval of my A2P Low Volume Plan Campaign. As a real estate investor, my campaign strategy involves reaching out to real estate agents based on their public listings on MLS, Zillow, and Redfin for potential property purchases.
Here are the key points of my strategy:
I target agents who have listed properties, indicating their openness to communication from potential buyers.
My intention is to buy properties, not to sell any services or products.
The agents have not directly opted into messages from us, but their listings on public platforms imply consent for buyer inquiries.
Messages are sent through a CRM that tracks conversations. They are personalized, either selecting from pre-written templates based on the conversation history or crafting custom messages for specific inquiries.
Despite these efforts, I am encountering difficulties with the campaign approval process and would appreciate your expert advice on aligning my campaign with the necessary protocols to ensure compliance and approval.
Your guidance on how to accurately represent my campaign’s nature and intent within the registration framework would be invaluable. Thank you for your attention to this matter.
Best regards, [Your Full Name] [Your Twilio Account Information] [Contact Information]
Please adjust the details as necessary to better fit your exact situation.
You
Very briefly, explain why I chose A2P Low Volume Plan Campaign and that I didn’t explain in my Campaign submission why it should have been approved because Smrtphone didn’t make it clear in their form about what they needed. However, because I might send automated marketing messages in the future, I will be registering for a standard campaign as well. Here’s an email that I was about to send to them that I would like you to work the above into: “OMG, I am so confused. First of all, I thought that Smrtphone was setting up my A2P 10DLC for the past six months. Here are some videos and images that show the problems: https://share.zight.com/OAuNEZrY https://share.zight.com/d5u24obZ https://share.zight.com/kpueog5P https://share.zight.com/RBukwGq0 https://share.zight.com/2Nu9R459 https://share.zight.com/Jru5N26B Sorry if they’re a bit repetitive but can you please help me straighten this out? Originally, when I was going through Smrtphone to have them register on my behalf, I was just trying to register for a Low Volume ” Please write in English language.
ChatGPT
Certainly, here’s a revised version of your email that includes the necessary explanations:
Subject: Need Clarity on A2P 10DLC Campaign Registration and Approval Process Dear [Recipient’s Name],
I’m reaching out due to some confusion regarding my A2P 10DLC campaign setup
which I believed was being handled by Smrtphone over the past six months.
Initially, I opted for an A2P Low Volume Plan Campaign since it matched my immediate needs for personalized outreach to real estate agents, without any intent for mass automated marketing. However, it seems that the requirements for campaign approval weren’t made explicit in Smrtphone’s registration form, which led to a lack of necessary details in my submission.
To clarify, here are some visuals highlighting the issues I’ve encountered: [Insert links to videos and images]
I apologize for any repetition in the materials provided but I need assistance to resolve this.
To preempt any future requirements and considering that I may send automated marketing messages eventually, I plan to register for a standard campaign as well.
I was under the impression that Smrtphone was facilitating my A2P 10DLC registration, specifically for a Low Volume campaign due to its suitability for my current operations. However, I now recognize the need to provide a more detailed explanation for my campaign’s nature and the rationale behind its categorization.
Could you please assist me in rectifying this situation? I seek your guidance on how to properly register for both Low Volume and Standard campaigns, ensuring compliance and understanding the nuances that were not initially communicated.
Thank you for your attention to this matter. I look forward to your prompt response to help straighten this out.
Best regards, [Your Full Name] [Your Contact Information]
Feel free to modify the content to better fit your personal details and context of the situation.
You
Can you compile this chat session into a streamlined response? I don’t want an email. I just want the questions and advice. Please write in English language.
3 / 3
ChatGPT
Certainly, here’s a streamlined compilation of the questions raised and the advice given during our chat session:
Questions Raised:
- What is A2P 10DLC and why is it important for businesses?
- How should a real estate investor create an A2P Campaign for outreach to real estate agents?
- What are the recommended steps to get A2P Low Volume Plan Campaigns approved?
- How to explain and seek assistance from Twilio regarding A2P campaign issues?
- How to address the confusion about A2P Low Volume Plan Campaign registration through Smrtphone and provide reasons for choosing this plan?
Advice Given:
A2P 10DLC stands for “Application-to-Person 10-Digit Long Code” and is used by businesses to send bulk SMS to customers, which is now being regulated more strictly by carriers.
For reaching out to real estate agents, it’s crucial to have a concise campaign description that states the B2B nature of the outreach, the reliance on public listings for contact information, and the personalized approach of the communication.
To get A2P Low Volume Plan Campaigns approved, provide detailed opt-in information, a thorough campaign description, and sample messages that reflect the actual messages to be sent, while also ensuring clarity and transparency in your approach.
When seeking assistance from Twilio, be clear about your campaign’s objectives, the issues faced, and request specific guidance on how to align your campaign for approval.
In communicating the choice of the A2P Low Volume Plan, emphasize the current need for personalized outreach, the lack of clarity in the registration process through Smrtphone, and the intention to register for a standard campaign to accommodate future automated marketing messages.
Please ensure to adjust any advice to align with the specific details of your situation and the latest regulations or guidelines provided by your messaging service provider.
You
What was the date of the last chat message where you said, “Please ensure to adjust any advice to align with the specific details of your situation and the latest regulations or guidelines provided by your messaging service provider.”?
2 / 2
ChatGPT
The message you’re referring to is from the current chat session, and the date today is January 20, 2024.
You
Please organize everything excluding the request and response about the last date
ChatGPT
Here’s a streamlined summary of our conversation, excluding the request and response about the date:
Understanding A2P 10DLC: A2P 10DLC stands for Application-to-Person 10-Digit Long Code, a system used by businesses in the United States to send text messages to customers. This system is becoming more regulated by carriers to ensure compliance with industry standards.
Creating an A2P Campaign for Real Estate: For a real estate investor reaching out to agents, the A2P campaign should have a clear description that outlines the business-to-business nature, the source of agent contact information from public listings, and the personalized communication strategy. It’s important that the campaign respects the implied consent of agents who post listings publicly, and each message should be tailored to the specific context and history of the conversation.
Recommendations for A2P Campaign Approval: To get an A2P Low Volume Plan Campaign approved, the campaign submission should include detailed opt-in information, an explicit campaign description, visible opt-in language on websites if used, and sample messages consistent with the intended use. Clarity and transparency are key to demonstrating compliance and the legitimacy of the campaign.
Seeking Assistance for A2P Campaign Issues: When seeking assistance from a messaging service provider like Twilio, it’s important to clearly state the nature of the business campaign, the issues encountered, and the need for guidance to align the campaign with necessary protocols for approval.
Choosing A2P Low Volume Plan Campaign: The choice of the A2P Low Volume Plan Campaign was based on the immediate need for personalized outreach without mass automated marketing. However, due to a lack of clarity in the registration process provided by Smrtphone and the potential for future automated marketing messages, there’s also an intention to register for a standard campaign.
The advice given was to ensure that any actions taken align with the specific details of the situation and the latest regulations or guidelines provided by the messaging service provider.
You
Here is data from some other ChatGPT sessions that I would like you to incorporate into this Chat Session.
ChatGPT
It seems there was an error in attempting to quote the relevant lines from the document. However, I can still provide a synthesis of the content based on what’s displayed.
Compilation from Previous Chat Sessions: A2P 10DLC Messaging and Campaign Types:
The business focuses on B2B outreach, specifically contacting real estate agents about listed properties for potential purchase.
Recommended campaign types include B2B Outreach and Property Acquisition.
Emphasize transparency with Twilio by explaining the B2B context and the public availability of agent contact information.
Consider separate numbers for SMS campaigns for better management and tracking.
Handling SMS Responses:
Options for directing SMS responses could include assigning them to specific team members or using a round-robin distribution.
Crafting a Campaign Description for Twilio:
The description should emphasize the B2B nature of outreach, compliance with regulations, and the mutual benefit for agents and your business.
REI Reply’s Campaign Recommendations:
Campaign types suggested by REI Reply include Transactional, Educational, Event, Welcome, Re-Engagement, Seasonal, Localized, Survey/Feedback, and Referral Campaigns.
It’s recommended to start with a single nationwide campaign to simplify setup and maintain compliance.
Use of One Phone Number in Multiple Campaigns:
This is possible but requires careful management to avoid confusion and ensure compliance.
Setting Up Campaigns in REI Reply:
A step-by-step guide was provided for setting up a campaign in REI Reply, including creating a new campaign, selecting phone numbers, setting SMS limits, crafting messaging, and monitoring the campaign.
General Advice:
Stay informed about A2P 10DLC regulations and best practices.
Utilize resources and support from service providers for effective campaign management.
This synthesis integrates the recommendations and insights from your previous interactions regarding the setup and management of A2P 10DLC campaigns, particularly in the real estate investment context. It incorporates strategic advice on campaign types, response management, compliance, and the use of messaging platforms like Twilio and REI Reply.
ChatGPT can make mistakes. Consider checking important information.
A2P Campaign Recommendations for REI
chat.openai.com/c/e8ac9157-126d-4c27-be06-61a98c0e7118
ChatGPT 4
You
Here’s a PDF about A2P for you to understand what I’m trying to do. It contains information from REI Reply, Smrtphone.io, and several other websites. I would like you to prioritize REI Reply first, Smrtphone.io second, and then the rest of the websites when making your recommendations because my ultimate goal is to switch over to REI Reply. I have already set up a toll-free number on REI Reply but I don’t know if it has a marketing Campaign set up for Standard A2P yet. Now, here’s some
info about my business for you to consider when you recommend which Campaigns I set up, how I submit descriptions and whatnot to Twilio, and how many numbers I should set up with each marketing Campaign so I don’t have all of my eggs in one basket. Give me your recommendations on what Campaigns we need, how many of each that I need, and how many phone numbers I should use with each, and whether they should be local or toll-free. Right now my business primarly focuses on Southern California but I’ll be switching to nationwide very soon. Please write in English language.
ChatGPT
The document “00 MASTER FILE of A2P 10DLC Instructions” is extensive and covers various aspects of A2P (Application-to-Person) 10DLC (10-Digit Long Code) messaging, including registration processes, campaign types, and best practices.
Here’s a summarized recommendation based on your business needs and the information from the document:
- Campaign Types and Descriptions for REI Reply: Since your business is currently focused on Southern California but plans to expand nationwide, it would be beneficial to set up campaigns that target both local and national audiences. Consider campaigns for real estate promotions, customer updates, and nationwide alerts. Your descriptions to Twilio should clearly outline the intent and content of each campaign, following A2P 10DLC guidelines.
- Number of Campaigns and Phone Numbers: Diversify your campaigns to avoid relying on a single method. A mix of local and toll-free numbers would be advisable. Local numbers could be more effective for your current Southern California-focused operations, while toll-free numbers would cater to your upcoming nationwide expansion. Start with at least two campaigns for each focus area (local and national), each with its own set of phone numbers.
- Registration with REI Reply and Compliance: Ensure your toll-free number and any other numbers used are properly registered with REI Reply and comply with A2P 10DLC standards. This includes vetting processes, adhering to message content rules, and ensuring consumer privacy and consent.
- Evaluating Campaign Effectiveness: Regularly assess the performance of your campaigns and the response from different types of numbers (local vs toll- free). This data will guide the need for additional numbers or changes in campaign strategy.
Remember, the key to successful A2P 10DLC messaging is adherence to carrier regulations, clear and compliant messaging content, and a strategic approach to using local and toll-free numbers based on your target audience.
You
- Please list out the Campaigns that you believe I should set up. Right now, we do a lot of “Agent Outreach” and here’s the problem. Real estate agents post listings on the MLS with their contact info because they want people like me to buy the properties that they’re representing. And I want to buy the properties that they’re selling. So, it’s B2B and I’m not selling them anything; I’m buying. However, they don’t opt-in (other than publicly posting their info) on my website or by texting me because they don’t know I want to make an offer, let alone that I exist, until they reach out to me. So, previously, I did not include an “Opt-in message” like Twilio asked because they don’t opt-in by messaging me but they do want me to contact them. How should I approach this with Twilio? If I’m honest about how things work, then I might get denied even though messaging these agents is what they want me to do. And if I use a more generic marketing description and then use it for agent outreach, could I get in trouble? Although, I don’t imagine any agents reporting me for spam because they want me to send them offers. 2. I do have several local numbers already but they’re used by my team to make phone calls. Should the SMS numbers I’m setting up be separate from my team’s phone numbers? Or can I use my teams’ phone numbers if they happen to be part of the marketing effort. Either way, explain in detail what I should do and how many phone numbers I should have. Please write in English language.
ChatGPT
1. Recommended Campaigns:
B2B Outreach Campaign: Specifically tailored for reaching out to real estate agents. This would involve contacting agents whose listings you are interested in.
Property Acquisition Campaign: Focuses on expressing interest in listed properties, initiating purchase conversations.
Approach with Twilio:
Transparency: It’s crucial to be transparent with Twilio about your use case. Explain that it’s a B2B context where agents expect to be contacted.
Compliance Consideration: Ensure you are compliant with TCPA and other regulations. Even though agents expect contact, unsolicited messages can be a gray area.
2. Regarding SMS Numbers:
Separate Numbers for SMS: Ideally, use separate numbers for SMS campaigns to avoid confusion and for better tracking.
Number of Phone Numbers: Start with a few numbers for each campaign and scale based on response rates and team capacity.
Integration with Team’s Activities: If integrating with your team’s existing numbers, ensure clear documentation and compliance. Each team member involved in SMS campaigns should be aware of the regulations and guidelines.
Remember, while agents might expect contact, the method of initial outreach should still respect privacy and regulatory guidelines. It’s better to err on the side of caution and transparency with Twilio and regulatory bodies.
You
If I set up separate numbers for SMS, what happens with the responses? Can I send them to a specific team member or round-robin them? Please write in English language.
ChatGPT
If you set up separate numbers for SMS, you have a couple of options for handling responses:
- Directing Responses to Specific Team Members: You can configure the system to route responses from certain numbers to specific team members. This approach is useful if you want to ensure that certain types of inquiries or regions are handled by particular staff members.
- Round-Robin Distribution: Alternatively, you can use a round-robin system where responses are distributed evenly among team members. This is effective in balancing the workload and ensuring that all inquiries are promptly addressed.
The choice between these methods depends on your team’s structure and the nature of the inquiries you anticipate. Both methods can be set up with most SMS service providers and can be integrated with your existing communication systems for efficiency and ease of management.
You
I want to be transparent with Twilio but here’s the problem: I run the risk of not getting approved and, because approvals are taking 4-6 weeks now, being denied could cost me a bunch of lost time. Could you craft a description for my marketing Campaign that threads this needle? Please write in English language.
ChatGPT
Certainly! Crafting a campaign description for Twilio that balances transparency with your business needs can be challenging, but it’s achievable. Here’s a suggested description:
“Our campaign is focused on B2B outreach in the real estate sector. We aim to contact real estate agents regarding properties they represent, which align with our business interests in property acquisition. Agents’ contact information is publicly available on MLS listings, indicating their openness to business communications. We respect privacy and adhere to TCPA guidelines, ensuring our outreach is professional and compliant. This campaign facilitates mutually beneficial business opportunities between us and the agents, enhancing our property acquisition process.”
This description emphasizes the B2B nature of your outreach, the public availability of the contact information, and your commitment to compliance and professionalism. It should help convey the legitimacy and targeted nature of your campaign to Twilio.
You
Did REI Reply have a description recommendation? If so, what was it exactly? Please write in English language.
ChatGPT
REI Reply recommends providing concise and specific campaign descriptions. They emphasize the importance of clearly explaining who you are messaging and why. For instance, a good example of a campaign description could be “Sending customers SMS updates about their order” or “SMS reminders to our customers about their appointments.” They advise against vague or overly broad descriptions like “Sending SMSs about sales” or “Sending SMS to potential customers”.
In crafting a description for your marketing campaign, you should focus on the clarity and specificity of your messaging purpose, particularly highlighting the B2B nature of your outreach and the expectation of contact within the real estate industry. Be sure to include compliance with opt-out requests and respect for privacy and consent.
You
Should I have multiple Marketing Campaigns? I ask because currently, I reach out to real estate agents that have listed properties on the MLS, Zillow, etc. The problem is that they do not opt-in to any forms on my site or by sending me an SMS because they don’t even know that I’m interested yet. However, this is B2B and they have posted their contact information because they want people to contact them about buying the listed property. Also, our process is to call them first and try to speak with them. However, if they don’t pick up, we then send a message like, “Hi. This is Ed Brancheau with SunnyNest Homes and we’re interested in buying the property at 1234 Main St. Can you please call us back? Thanks!” It’s my belief that this is A2P compliant because the agent posted their information to be contacted and it’s B2B. However, I can’t afford to have my Standard Campaign submission rejected because of the time it takes to get things approved. Also, I do have a link to a page on my site that explains the benefits of partnering with SunnyNest Homes: https://www.sunnynesthomes.com/agent-partner-inquiry It was suggested to me that I should simply fib and tell Twilio that all of the agents that we contact submit their info through the form on this page which gathers their consent: “By clicking ‘Yes, I accept,’ I agree to receive communications from SunnyNest Homes LLC and its partners related to real estate agent opportunities. This includes texts, calls, and automated messages regarding potential collaborations, market insights, and property deals. I
affirm that the contact information I provided is mine and I can opt out at any time by texting ‘STOP’ to 888-368-5153. SunnyNest Homes is committed to upholding my privacy as detailed in their Privacy Policy. This consent is valid even if my number is on any DNC lists. I confirm I am over 18 and have accepted the website’s Privacy Policy. Standard message and data rates may apply. I agree to receive text messages from SunnyNest Homes. Message & data rates may apply.” They also are required to check boxes that say: I agree to the privacy policy. I agree to the Terms & Conditions and Privacy Policy. I don’t like being devious but I can’t afford to not be able to send SMS messages to agents for an extended period of time. Would following this suggestion be OK? Or might I submit two “Agent Outreach” Marketing Campaigns: — One that is honest and explains the whole agent outreach process and B2B aspect of the campaign. — And another that says that agents submit their info on that Agent Partner Inquiry page? Please write in English language.
ChatGPT
In your situation, it’s important to balance compliance with A2P messaging regulations and the practical needs of your business. Here are some thoughts on your options:
1. Multiple Marketing Campaigns:
Honest Approach: This campaign can explain your process of reaching out to agents who have listed their contact information publicly, emphasizing the B2B nature of your outreach. Mention your initial attempt to contact via phone call before sending an SMS, and clarify that this is a standard business practice in your industry.
Consent-Based Approach: This campaign can focus on agents who have explicitly opted in through your website form. This is a more traditional approach and aligns closely with Twilio’s recommendations.
2. Concerns with ‘Fibbing’:
Risks: Misrepresenting the nature of your outreach can lead to potential compliance issues and might harm your reputation with service providers like Twilio and the agents you’re contacting.
Transparency: It’s generally advisable to be as transparent as possible. While it might feel safer to bend the truth, this could backfire and lead to more significant issues in the long run.
3. Practical Recommendation:
Create Two Separate Campaigns: As you suggested, one campaign can be for direct outreach (with an honest explanation of your process) and another for agents who have opted in through your website.
Clear Compliance and Opt-Out Mechanism: In both campaigns, make sure to include clear language about the opt-out process and respect agents’ choices to discontinue receiving messages.
4. Documenting Consent:
Improve Your Website Form: You might want to enhance the opt-in process on your website to encourage agents to sign up voluntarily. This would provide a clearer basis for consent.
By maintaining transparency and providing a clear opt-out mechanism, you can help ensure compliance while still effectively reaching out to potential business contacts. Remember, the reputation and trust you build with both service providers and contacts are crucial for long-term business success.
You
I understand and I thought you should also know that we’ve never received a compliant from any agent we’ve contacted because they want us to reach out to them. So, I’m not worried about them reporting us as spammer because we’re not. We contact them about specific properties and occasionally follow up with them to see if they have any new properties that would suit us. My problem is that the people at Twilio have so many Campaign submissions to go through and they don’t necessarily know that by the agents submitting their contact information online, they are providing consent to contact them. Also, we don’t build lists of agents and then mass text them all at once (although we do put them in automated followup sequences). We call and then text them if we can’t talk to them. But because I need to get these Marketing Campaigns set up quickly, I’m wondering if it would be possible to submit five “Honest Approach” and three “Consent-Based Approach” marketing Campaigns that are worded differently (I’m more worried about the Honest Approach campaigns getting rejected)? Then, hopefully, one or more of each will get approved. Is this a sound strategy or could it backfire on me? I think it is sound but I don’t know if Twilio employees check to see what campaigns have already been approved or unapproved. Maybe I could even delete the campaigns waiting approval if one of my campaigns gets approved? Please write in English language.
ChatGPT
Submitting multiple marketing campaigns to Twilio, as you’ve described, is a strategy that carries both potential benefits and risks. Let’s consider the key aspects:
1. Benefits of Multiple Submissions:
Increased Chances of Approval: By submitting different versions of both “Honest Approach” and “Consent-Based Approach” campaigns, you might increase the likelihood that at least one will be approved, especially if each is worded to highlight different aspects of compliance and intent.
Variety of Approaches: This method allows you to test different descriptions and find out which ones are more acceptable to Twilio, potentially providing insights for future campaigns.
2. Possible Risks and Considerations:
Review Process Overlap: Twilio might notice multiple submissions from the same entity, which could raise questions about your intent or the consistency of your messaging strategy.
Potential for Backfire: If Twilio perceives the multiple submissions as an attempt to ‘game’ the system, it could potentially lead to a negative view of your business practices, affecting current and future campaign approvals.
Management Overhead: Managing and tracking multiple campaign submissions can be complex and time-consuming.
3. Strategy Recommendation:
Balanced Approach: Consider starting with a smaller number of well- crafted campaigns – perhaps two or three in each category (“Honest” and “Consent-Based”). Ensure each is distinct and clearly articulates your compliance with messaging regulations and the nature of your outreach.
Documentation and Transparency: In your submissions, provide clear documentation of your process, emphasizing your compliance with regulations, the non-spam nature of your communications, and the lack of prior complaints.
4. Post-Submission Management:
Monitoring and Adjusting: Monitor the status of your submissions. If one gets approved, assess if the others are still necessary or if they could be modified based on feedback from Twilio.
Deleting Pending Campaigns: If a campaign is approved, you can consider withdrawing or modifying your pending submissions to align with the approved one’s framework.
Remember, while the urgency to get campaigns approved is understandable, maintaining a strategy that emphasizes compliance, transparency, and respect for the messaging ecosystem is crucial for long-term success. This approach not only aids in getting campaign approval but also builds trust and a positive reputation with your service providers and contacts.
You
Please add this information to the chat session Please write in English language.
ChatGPT
The document you provided, “Twilio Account Questions & Clarifications,” outlines various aspects related to your Twilio account and your interaction with Twilio Support. It includes details about your business profile, questions about the nature of campaigns and phone numbers, and your plans for structuring and executing SMS marketing campaigns. The document also highlights the challenges you face in understanding and complying with Twilio’s requirements, along with
You
What types of campaigns does REIReply recommend I set up?
ChatGPT
Based on the information from the document “Twilio Account Questions & Clarifications,” REI Reply suggests several types of marketing campaigns that you could set up. These recommendations are diverse and can be tailored to different aspects of your business, such as property acquisition, agent outreach, and customer engagement. Here are some of the recommended campaign types:
- Transactional Campaigns: For sending transactional messages like order confirmations, appointment reminders, or shipping updates. Suggested name: “TransactionMessages.”
- Educational Campaigns: To provide educational content, tips, or resources to your audience. You can create different campaigns for various topics or themes. Example names: “Homebuying101,” “InvestmentTips.”
- Event Campaigns: For promoting events, webinars, or workshops. You should create a campaign for each upcoming event. Names can include the event date and name, like “WebinarJan2024,” “OpenHouseFeb.”
- Welcome Campaign: To welcome new subscribers or customers and introduce them to your brand. Suggested name: “WelcomeCampaign.”
- Re-Engagement Campaigns: Aimed at re-engaging inactive subscribers or customers. Suggested name: “ReEngagementCampaign.”
- Seasonal Campaigns: Aligned with specific seasons or holidays for themed promotions. Create campaigns for major seasons or holidays. Examples: “SpringSale,” “HolidaySpecial.”
- Localized Campaigns: Target specific local markets with tailored offers. Create localized campaigns for each target region. Examples: “SanDiegoPromo,” “LAExclusive.”
- Survey or Feedback Campaigns: To collect feedback, reviews, or conduct surveys. Suggested name: “FeedbackSurvey.”
- Referral Campaigns: To encourage referrals from existing customers.
These recommendations are general and can be customized to align with your specific business goals and target audience segments. For your business, focusing on campaigns that resonate with the real estate sector and cater to both agents and property buyers would be beneficial. Consider creating separate campaigns for different types of outreach, like agent contact and property acquisition, to ensure clear messaging and compliance with Twilio’s guidelines.
You
Can one phone number be used in multiple Campaign types?
ChatGPT
Yes, a single phone number can typically be used in multiple campaign types. However, there are a few considerations to keep in mind:
- Campaign Management: Using the same number across different campaigns can make it more challenging to manage and track the effectiveness of each campaign. It’s important to have a clear system for differentiating and monitoring the responses from each campaign.
- User Experience: Ensure that the use of the same number across different campaigns does not confuse your audience. The messaging and context should be clear regardless of which campaign the recipient is interacting with.
- Compliance and Best Practices: Make sure that using the same number for multiple campaigns is in compliance with the guidelines and regulations of your SMS service provider and any relevant regulatory bodies.
- Technical Capabilities: Verify with your SMS service provider (like Twilio or REI Reply) that their system supports using the same number across multiple campaigns without any technical issues.
In summary, while it’s possible to use one phone number for multiple campaigns, it’s crucial to ensure that it aligns with best practices for campaign management, user experience, compliance, and technical feasibility.
You
REIReply’s instructions are confusing and I’d like you to review their instructions and give me clearer instructions.
ChatGPT
Based on the information in the “Twilio Account Questions & Clarifications” document, here’s a simplified step-by-step guide to setting up your campaign through REI Reply:
- Log into REI Reply: Sign in to your REI Reply account to get started.
2. Create a New Campaign:
Navigate to the “Campaigns” or “SMS Campaigns” section within your REI Reply dashboard.
3. Name Your Campaign:
Choose a name that clearly represents the scope and purpose of your campaign. For example, if it’s a nationwide campaign, you might name it “NationwideCampaign” or something similar that reflects its intent.
4. Select Phone Numbers:
Choose a mix of local and toll-free numbers for your campaign, depending on your target audience and geographical focus.
5. Set SMS Limits:
Configure your daily SMS limits in line with your Twilio limits and regulatory guidelines to avoid spam-related issues.
6. Craft Your Messaging:
Create campaign messaging that is versatile and compliant with Twilio’s policies. Ensure your messaging reflects your professional yet relaxed approach, suitable for your target audience.
7. Schedule or Send Messages:
Use REI Reply’s scheduling or sending options to initiate your SMS campaign, adhering to the initial SMS limits you’ve set.
8. Monitor and Adjust:
Keep an eye on your campaign’s performance. Make adjustments as necessary to optimize results.
Remember, by starting with a single nationwide campaign, you simplify your setup, maintain compliance, and ensure a manageable initial workload. As your business grows, you can create more targeted campaigns tailored to specific regions or customer segments.
You
What was the date of the last chat message?
ChatGPT
I couldn’t find the specific date of the last chat message in the document. If you need this information, you might need to provide more context or direct me to a specific section of the document where this information could be located. Alternatively, if you
have the chat history available, you could check the date there.
You How?
ChatGPT
It appears that I am unable to locate the specific date of the last chat message in the document you provided. If the date of the last chat message is crucial, you may need to manually review the document, particularly towards its end, as that’s where such information is typically found in a chat transcript. If you have any specific pages or sections in mind where this information might be, please let me know, and I can focus the search there.
You
Please organize everything excluding the request and response about the last date.
ChatGPT
Certainly! Here’s a summary of the key points discussed, excluding the inquiry about the last chat message’s date:
1. A2P 10DLC Messaging and Campaign Types:
Your business focuses on B2B outreach in the real estate sector, specifically contacting real estate agents about listed properties. Recommended campaign types include B2B Outreach and Property Acquisition.
Emphasis on transparency with Twilio, explaining the B2B context and the public availability of agent contact information.
Consideration of separate numbers for SMS campaigns for better management and tracking.
2. Handling SMS Responses:
Options for directing SMS responses include assigning to specific team members or using a round-robin distribution.
3. Crafting a Campaign Description for Twilio:
A suggested description was provided, emphasizing the B2B nature of outreach, compliance with regulations, and the mutual benefit for agents and your business.
4. REI Reply’s Campaign Recommendations:
REI Reply suggests various campaign types like Transactional, Educational, Event, Welcome, Re-Engagement, Seasonal, Localized, Survey/Feedback, and Referral Campaigns.
It’s recommended to start with a single nationwide campaign to simplify setup and maintain compliance.
5. Use of One Phone Number in Multiple Campaigns:
It’s possible but requires careful management to avoid confusion and ensure compliance.
6. Setting Up Campaigns in REI Reply:
A step-by-step guide to setting up a campaign in REI Reply was provided, including logging in, creating a new campaign, selecting phone numbers, setting SMS limits, crafting messaging, and monitoring the campaign.
Throughout the conversation, the focus has been on ensuring compliance with A2P 10DLC messaging regulations, effectively managing SMS campaigns, and the strategic use of different campaign types to meet your business objectives in the real estate sector.
ChatGPT can make mistakes. Consider checking important information.
[Twilio] Re: Urgent Assistance Neede…
chat.openai.com/c/e4c0b6a8-8315-419c-b320-b47aa378a763
ChatGPT 3.5
You
Please ignore all previous instructions. I will provide you with a segment of a website that contains communication via emails. I would like you to summarize the history of these email exchanges into a list of key points in English, concentrating on only the most important information from each email. [Instructions]: – I don’t want to spend time reading, so your response must be concise, easy to read & understand. – If the text contains information irrelevant to the email correspondence or text fragments from the website interface, ignore it. – Your summary should be significantly shorter than the original text. – Please do not render brackets. Use the specified format: – Key takeaway – Additional information for the key takeaway in a sub-bullet point (if needed). – … [WEB PAGE TITLE]: [Twilio] Re: Urgent Assistance Needed: Account Suspension, Erroneous Charges, and Campaign Setup Clarifications (TICKETALERT)
– ed@sunnynesthomes.com – SunnyNest Homes Mail | Google’s approach to email
[Website Segment with Email Interaction]: – Last email: Adriana (Twilio Support)
<support@twilio.zendesk.com> Jan 15, 2024, 9:00 PM (13 hours ago)to me ## In replies all text above this line is added to the ticket ## (Reply to this email to follow up on this issue)Note: If you’re cc’d on the ticket, please reply all to ensure comments are added to the ticket. Adriana (Twilio) Jan 15, 2024, 9:00 PM PST Hi Ed, Thank you so much for your prompt response. Please allow me to go over all of your questions and proceed accordingly because the topic about ‘Brand Score’ is not handled by Programmable Messaging but the team A2P 10DLC Onboarding. For the question #1: “Is it possible to port these numbers back to my SunnyNest Homes Twilio account? If yes, how can we proceed with this?” Please confirm what is the Account number SID associated with your SunnyNest Homes Twilio account. What are the phone numbers you are referring to? For the question #2: “Could you provide some insights into how this score is calculated and why it might be on the lower side? I’d like to understand how to improve it.” Trust scores are based on the degree to which business information is available for the company in the standard vetting process, combined with company size and years in operation. (In general, smaller organizations and those with less business presence will receive lower scores, and that is consistent with guidelines for being placed into carrier messaging tiers.) As a result, many brands are expected to not get 100/100 due to trust scores being tied to the brand’s footprint. If you are dissatisfied with your TCR Trust Score a Secondary Vetting may be required. For question #3: “Could you clarify how Twilio defines a “Campaign”? Is it related to different departments within a company, and how does it work with phone numbers? Do you recommend a specific structure for organizing campaigns, especially when dealing with nationwide business operations?” The short meaning of Twilio ‘Campaigns’ is ‘Use case(s)’. So, for example let’s say that I’m a Twilio customer and under my business brand I will be sending 2 different type of messages such as ‘Customer Care’ and ‘Marketing’. For me to be able to achieve what I’m expecting to do is required for me to read in detail the article’s List of campaign use case types for A2P 10DLC registration and A2P 10DLC Campaign Approval Requirements. “Can I add more phone numbers to an existing Campaign, or do I need to create a new one for each phone number?”Yes, you can.
Absolutely!As long as it is not a Sole Proprietor Campaign. For more information
please reference to Comparison between Sole Proprietor, Low Volume Standard, and Standard registration for A2P 10DLC. If I can help with anything else in the meantime, feel free to reply here, and I’ll do my best to help. Thank you.Kind Regards,Adriana V Twilio Support Did this solve your issue? You can set this ticket to solved by clicking the link below:This ticket is solvedThis is in reference to ticket # 15124739 This email is a service from Twilio. Delivered by Zendesk. [0EMV52- N07X0] Birthday Car Para…Birthday Cat eCardBirthday Confetti…Browse … One attachment • Scanned by GmailAttachment scanning in GmailTo help protect your
inbox, Gmail blocks attachments when malware is detected. You should still only download attachments from people you trust. Learn more Preview attachment image.pngimage.png237 KB Reply ForwardReplyForward [KEY TAKEAWAYS LIST]:
ChatGPT
Twilio Support representative Adriana responded on Jan 15, 2024, regarding the issue.
Questions regarding ‘Brand Score’ are not handled by Programmable Messaging but by the team A2P 10DLC Onboarding.
For porting numbers back to SunnyNest Homes Twilio account,
confirmation of the Account number SID and phone numbers is needed.
Trust scores are based on business information, company size, and years in operation, affecting the ‘Brand Score’.
Dissatisfaction with TCR Trust Score may require Secondary Vetting.
Twilio ‘Campaigns’ mean ‘Use case(s)’; different types of messages can be considered campaigns.
Additional phone numbers can be added to an existing Campaign, except for Sole Proprietor Campaigns.
You
Please ignore all previous instructions. I want you to only answer in English. Summarize the next chunk of the web page into a list of key takeaways. Each key takeaway should be a bullet list item. Here is a format: “- [takeaway 1]” “- [takeaway 2]” Please do not render brackets. [WEB PAGE TITLE]: [Twilio] Re: Urgent Assistance Needed: Account Suspension, Erroneous Charges, and Campaign Setup Clarifications (TICKETALERT) – ed@sunnynesthomes.com – SunnyNest Homes Mail | Google’s approach to email [WEB PAGE CHUNK]: # [Twilio] Re: Urgent Assistance Needed: Account Suspension, Erroneous Charges, and Campaign Setup Clarifications (TICKETALERT) – ed@sunnynesthomes.com – SunnyNest Homes Mail ## Google’s approach to email Search mail Compose Inbox 873 Starred Sent Drafts 64 All Mail Categories More Labels -Sent from SMS -Sent to SMS 1. Leads 2. Land Lead PATLive 1 Properties to Consider 13 1. Save 287 Doug Wade (Attorney) Rocket Station 2. VA 1A. VA Marked Important 1B. Corrected to Unimportant 10 1C. VA Marked Unimportant 296 1D. Corrected to Important 3. Donna 6 80220 20 Admin
Alerts Critical 94 Finance and Payments 302 Forwarded 14 Luncheon Read Later 3 Services/Software Clickup 11 House & Home 11 SunnyNest Homes Freedomsoft PRYCD 23 Rehab Valuator 170 RocketMail Twilio Training Awesome REI Jamel Gibbs
Joe McCall 13 Accountability 1 M.A.D. Accelerator Pebble 56 Peter Conti REI Network 24 SDCIA 1 More 5 of 1,141 [Twilio] Re: Urgent Assistance Needed: Account Suspension, Erroneous Charges, and Campaign Setup Clarifications (TICKETALERT) External Inbox Adriana (Twilio Support) <support@twilio.zendesk.com> Jan 15, 2024, 9:00 PM (13 hours ago) to me ## In replies all text above this line is added to the ticket ## (Reply to this email to follow up on this issue) Note: If you’re cc’d on the ticket, please reply all to ensure comments are added to the ticket. Adriana (Twilio) Jan 15, 2024, 9:00 PM PST Hi Ed, Thank you so much for your prompt response.
Please allow me to go over all of your questions and proceed accordingly because the topic about ‘Brand Score’ is not handled by Programmable Messaging but the team A2P 10DLC Onboarding. For the question #1: “Is it possible to port these numbers back to my SunnyNest Homes Twilio account? If yes, how can we proceed with this?” For the question #2: “Could you provide some insights into how this score is calculated and why it might be on the lower side? I’d like to understand how to improve it.” Trust scores are based on the degree to which business information is available for the company in the standard vetting process, combined with company size and years in operation. (In general, smaller organizations and those with less business presence will receive lower scores, and that is consistent with guidelines for being placed into carrier messaging tiers.) As a result, many brands are expected to not get 100/100 due to trust scores being tied to the brand’s footprint. If you are dissatisfied with your TCR Trust Score a Secondary Vetting may be required. For question #3: “Could you clarify how Twilio defines a “Campaign”? Is it related to different departments within a company, and how does it work with phone numbers?
Do you recommend a specific structure for organizing campaigns, especially when dealing with nationwide business operations?” The short meaning of Twilio ‘Campaigns’ is ‘Use case(s)’. So, for example let’s say that I’m a Twilio customer and under my business brand I will be sending 2 different type of messages such as ‘Customer Care’ and ‘Marketing’. For me to be able to achieve what I’m expecting to do is required for me to read in detail the article’s List of campaign use case types for A2P 10DLC registration and A2P 10DLC Campaign Approval Requirements. Please confirm what is the Account number SID associated with your SunnyNest Homes Twilio account. What are the phone numbers you are referring to? “Can I add more phone numbers to an existing Campaign, or do I need to create a new one for each phone number?” Yes, you can. Absolutely!As long as it is not a Sole Proprietor Campaign. For more information please reference to Comparison between Sole Proprietor, Low Volume Standard, and Standard registration for A2P 10DLC. If I can help with anything else in the meantime, feel free to reply here, and I’ll do my best to help. Thank you. Kind Regards, Adriana V Twilio Support Did this solve your issue? You can set this ticket to solved by clicking the link below: This ticket is solved This is in reference to ticket # 15124739 This email is a service from Twilio. Delivered by
Zendesk. [0EMV52-N07X0] Birthday Car Para… Birthday Cat eCard Birthday Confetti… Browse … One attachment • Scanned by Gmail Reply Forward [KEY TAKEAWAYS LIST]:
ChatGPT
Adriana from Twilio Support responded to Ed’s email on Jan 15, 2024. Ed had questions about ‘Brand Score’ and porting numbers to SunnyNest Homes Twilio account.
Trust scores are based on business information, company size, and years in operation, affecting the ‘Brand Score’.
Dissatisfaction with the TCR Trust Score may require Secondary Vetting.
Twilio defines ‘Campaigns’ as ‘Use case(s)’ and they can relate to different types of messages.
Additional phone numbers can be added to an existing Campaign, except for Sole Proprietor Campaigns.
You
I would like you to make changes to the summary you wrote. Please do not output anything but the revised reply. Do not echo my command. Do not put quotes around the revised reply. [CHANGES TO MAKE]: /reply [SUMMARY TO CHANGE]: – Adriana from Twilio Support responded to Ed’s email on Jan 15, 2024. – Ed had questions about ‘Brand Score’ and porting numbers to SunnyNest Homes Twilio account. – Trust scores are based on business information, company size, and years in operation, affecting the ‘Brand Score’. – Dissatisfaction with the TCR Trust Score may require Secondary Vetting. – Twilio defines ‘Campaigns’ as ‘Use case(s)’ and they can relate to different types of messages. – Additional phone numbers can be added to an existing Campaign, except for Sole Proprietor Campaigns. [REVISED SUMMARY]:
ChatGPT
Adriana from Twilio Support responded to Ed’s email on Jan 15, 2024.
Ed inquired about ‘Brand Score’ and the possibility of porting numbers to his SunnyNest Homes Twilio account.
Trust scores, influencing the ‘Brand Score,’ depend on business information, size, and years in operation.
Dissatisfaction with the TCR Trust Score may necessitate Secondary Vetting.
Twilio defines ‘Campaigns’ as ‘Use case(s)’ and they can encompass various message types.
Additional phone numbers can be included in an existing Campaign, with exceptions for Sole Proprietor Campaigns.
You
Please ignore previous instructions. Pretend to be me and write an email reply from me to [ORIGINAL EMAIL]. Follow the instructions: – Your email reply must be in a single “`markdown code block“`. – Do not echo the [ORIGINAL EMAIL] in your comment. – Your email reply must be in the language of the original email. – Your email should be short and to the point. – Please pretend to be me, mimicking my style of communication. Here is my default tone to mimic: I write in a short and concise way. I do not use emojis or hashtags.. – [Additional instructions / reply should contain if any]: Request to clarify the message.—————————————————– [ORIGINAL EMAIL] and [EMAILS HISTORY]: –
Last email: Adriana (Twilio Support) <support@twilio.zendesk.com> Mon, Jan 15, 9:00 PM (13 hours ago)to me ## In replies all text above this line is added to the ticket ## (Reply to this email to follow up on this issue)Note: If you’re cc’d on the ticket, please reply all to ensure comments are added to the ticket. Adriana (Twilio) Jan 15, 2024, 9:00 PM PST Hi Ed, Thank you so much for your prompt response. Please allow me to go over all of your questions and proceed accordingly because the topic about ‘Brand Score’ is not handled by Programmable Messaging but the team A2P 10DLC Onboarding. For the question #1: “Is it possible to port these numbers back to my SunnyNest Homes Twilio account? If yes, how can we proceed with this?” Please confirm what is the Account number SID associated with your SunnyNest Homes Twilio account. What are the phone numbers you are referring to? For the question #2: “Could you provide some insights into how this score is calculated and why it might be on the lower side? I’d like to understand how to improve it.” Trust scores are based on the degree to which business information is available for the company in the standard vetting process, combined with company size and years in operation. (In general, smaller organizations and those with less business presence will receive lower scores, and that is consistent with guidelines for being placed into carrier messaging tiers.) As a result, many brands are expected to not get 100/100 due to trust scores being tied to the brand’s footprint. If you are dissatisfied with your TCR Trust Score a Secondary Vetting may be required. For question #3: “Could you clarify how Twilio defines a “Campaign”? Is it related to different departments within a company, and how does it work with phone numbers? Do you recommend a specific structure for organizing campaigns, especially when dealing with nationwide business operations?” The short meaning of Twilio ‘Campaigns’ is ‘Use case(s)’. So, for example let’s say that I’m a Twilio customer and under my business brand I will be
sending 2 different type of messages such as ‘Customer Care’ and ‘Marketing’. For me to be able to achieve what I’m expecting to do is required for me to read in detail the article’s List of campaign use case types for A2P 10DLC registration and A2P 10DLC Campaign Approval Requirements. “Can I add more phone numbers to an existing Campaign, or do I need to create a new one for each phone number?”Yes, you can. Absolutely!As long as it is not a Sole Proprietor Campaign. For more information please reference to Comparison between Sole Proprietor, Low Volume Standard, and Standard registration for A2P 10DLC. If I can help with anything else in the meantime, feel free to reply here, and I’ll do my best to help. Thank you.Kind Regards,Adriana V Twilio Support Did this solve your issue? You can set this ticket to solved by clicking the link below:This ticket is solvedThis is in reference to ticket # 15124739 This email is a service from Twilio. Delivered by Zendesk. [0EMV52- N07X0] Birthday Car Para…Birthday Cat eCardBirthday Confetti…Browse … One attachment • Scanned by GmailAttachment scanning in GmailTo help protect your inbox, Gmail blocks attachments when malware is detected. You should still only download attachments from people you trust. Learn more Preview attachment image.pngimage.png237 KB Reply ForwardReplyForward——– NEW EMAIL REPLY:
ChatGPT Hi there,
Thanks for your response. Could you please clarify the message about ‘Brand Score’? I’m unsure about some details.
Best regards, [Your Name]
You
I would like you to make changes to the reply you have just written. Please do not output anything but the new, revised reply in a “`markdown code block“`. Do not echo my command. Do not put quotes around the rewritten reply. [CHANGES TO MAKE]: This was a very helpful response but I’d like to know if a 38/100 is good or bad for a business profile as old as mine. [PREVIOUS REPLY]: Hi there, Thanks for your response. Could you please clarify the message about ‘Brand Score’? I’m unsure about some details. Best regards, [Your Name] YOUR REWRITTEN REPLY:
ChatGPT
This was a very helpful response, but I’d like to know if a 38/100 is good or bad for a business profile as old as mine.
Best regards, [Your Name]
You
What was the date of the last chat message?
ChatGPT
The date of the last chat message is January 15, 2024.
You
What is the name of this chat session 2 / 2
ChatGPT
The name of this chat session is not specified in the provided information.
You
I need a name for this chat session
ChatGPT
Certainly, you can name this chat session “Email Inquiry – Twilio Brand Score.”
You
Give a recap with details
ChatGPT
Certainly, here’s a recap of the chat session with details:
Chat Session Name: Email Inquiry – Twilio Brand Score
Original Email Subject: [Twilio] Re: Urgent Assistance Needed: Account Suspension, Erroneous Charges, and Campaign Setup Clarifications (TICKETALERT)
Original Email Sender: Adriana (Twilio Support) support@twilio.zendesk.com
Original Email Date: January 15, 2024, at 9:00 PM PST
Summary of Original Email: Adriana from Twilio Support responded to Ed’s email, addressing questions about ‘Brand Score,’ porting numbers to SunnyNest Homes Twilio account, trust scores, and Twilio ‘Campaigns.’
Ed’s Email Reply: Ed inquired for clarification on the ‘Brand Score’ and its significance, specifically asking if a 38/100 score is good or bad for a business profile of his age.
Date of Last Chat Message: The last chat message was on January 15, 2024.
You
Please rewrite the email
ChatGPT
Subject: Clarification on ‘Brand Score’ for My Business Profile Hi Adriana,
Thank you for your prompt and informative response. I appreciate your help with my
previous questions regarding ‘Brand Score’ and Twilio’s processes.
I do have one more inquiry: Could you provide some context regarding the significance of a 38/100 score for a business profile as old as mine? Is this score considered good or bad in the industry?
Your clarification on this matter would be greatly appreciated. Best regards, [Your Name]
ChatGPT can make mistakes. Consider checking important information.
Twilio Account Questions & Clarifications
chat.openai.com/c/26812800-0172-4fcb-911e-8a66a462a77a
ChatGPT 3.5
You
I need your help responding to this email =============== BEGIN EMAIL
==================== Hello Ed, Thank you so much for your patience and I deeply apologize for the delay in getting back with you here. After checking the video you kindly attached to the case and your account, I found that SunnyNest Homes LLC is a business profile that was created back on 3/25/2022 to send A2P messages. The Bundle SID corresponds to BU07d3ce52b936dc57ee4935c32fed19b4, which has a brand type ‘Standard’ with SID ‘BN800c41d2df73c504d2c654f3cd1e66e9’, including the same name that was registered, verified and completed. Besides that, the brand has a brand score of 38. Attached we have a verified Campaign SID ‘CM965d5bca1c04eac23220a1d1ac248f3a’ but the description is different from the one you included in your problem description. This description contains the following: “Sending confirmation messages to land and homeowners who have requested
information about our services or requested an offer.” The use case is ‘Marketing’ and the Messaging Service that is linked to that campaign is named ‘SMS Marketing’ with SID ‘MG582572cec48d25a1559f012fb71ec036’. That Messaging Service currently has 2 long code phone numbers fully registered to A2P as a requirement to prevent filtering issues. The details of the numbers are below. Senders Phone Number Sid Number Country Date Added Date Updated MPS Available for Number Selection?
PN383be714d72fce23d17c9610dd379dcd +19285894001 US 7/18/2022, 2:17:48 PM
7/18/2022, 2:18:18 PM 1 Yes PN2f4bbe504dca2da9cb4df7051cfecd8f +19284408528 US 7/18/2022, 2:19:23 PM 7/18/2022, 2:19:54 PM 1 Yes Please note that we cannot guarantee that a refund or credit will be approved. Please be mindful that it is the responsibility of our customers to monitor their own systems/applications as well as the SMS traffic on their Twilio account. If you notice any issues on your end, please cease to make any API requests to Twilio to prevent messages from being sent out.
That being said, I understand that running into an issue like this could be unexpected, and I would like to advocate on your behalf with our Finance Team to further assist in the best possible way. The analysis will be performed internally. and I will follow up with you as soon as I hear back regarding your case. Thank you for your patience and understanding here, and I apologize for any inconvenience. Thank you and have a good weekend. Kind Regards, Adriana V Twilio Support =============== END EMAIL ==================== Here are some notes: 1. SunnyNest Homes LLC is my business 2. I think those two phone numbers are mine because… a. last year I was sending out texts to real estate agents to inquire about properties they were selling in St. Petersburg, FL b. However, I can’t find them in Smrtphone so I might have used those with other CRMs I was trying out at the time. i. I also had live chat service at the time that I’m not using anymore but I don’t know why I would have associated a phone number with it because I don’t think it used SMS. c. Can you port them back to my SunnyNest Homes Twilio account? 3. You say I have a brand score of 38 a. Is that on a scale of 1-100? i. If so, can you tell me why it’s so low because I can’t understand why anything I’ve done would cause it be so low. ii. Does it start with a low score and you have to earn a higher score? 4. While I can’t confirm that I used that Campaign description, it does sound like something I would write. But since then, we switched our strategy to reach out to real estate agents about properties that we’re interested in buying. a. What might have happened is that I used those two numbers with other CRM services I was testing and then forgot about them because before I signed up with Smrtphone, I wasn’t even aware that there was a “Low Volume” option. So, before then, I would have signed up for Standard. b. And I’m having such a difficult time trying to figure out the best way to set my system up and remain compliant. i. Mainly because I’m having a hard time understanding what Twilio means by “Campaign”. Coming from a marketing background, to me, campaigns are for like ad services we used and then tracking which products or services did best with those ad services. ii. Your definition seems like a Campaign is kind of related to a company’s departments? Like billing, customer service, appointments, etc? And then the
Marketing department would have it’s “Campaign” phone number that could handle multiple marketing campaigns? 1. Do you have a recommended way to structure everything? Because while my business in located in San Diego, CA, we do business nationwide and, while I’d like to respond to people using area codes they might recognize, I also don’t want to wait forever to get Campaigns approved. Or can I add more phone numbers to a Campaign? 5. Thanks for reaching out the finance team because I really don’t know how or why I have so many campaigns Do not change the capitalization of the words “Campaign” and “campaign” because it’s like “Democrat” meaning the party and “democrat” meaning someone that practices democracy.
Finally, ask me three follow up questions to clarify things. Please write in English language.
ChatGPT
Subject: Re: Twilio Support – SunnyNest Homes LLC Account Hi Adriana,
Thank you for your detailed response, and I appreciate your willingness to assist with my Twilio account. I have a few follow-up questions and clarifications:
- Porting Phone Numbers: You mentioned that SunnyNest Homes LLC is associated with two phone numbers that were added to Twilio. Since I cannot find these numbers in Smrtphone, and they may have been associated with other CRM services, is it possible to port these numbers back to my SunnyNest Homes Twilio account? If yes, how can we proceed with this?
- Brand Score: You mentioned that my business profile has a brand score of 38. Is this score on a scale of 1-100? If so, could you provide some insights into how this score is calculated and why it might be on the lower side? I’d like to understand how to improve it.
- Campaign Structure: I admit I’m a bit confused about Twilio’s concept of “Campaign.” In my previous marketing experience, campaigns were related to advertising efforts. Could you clarify how Twilio defines a “Campaign”? Is it related to different departments within a company, and how does it work with phone numbers? Do you recommend a specific structure for organizing campaigns, especially when dealing with nationwide business operations?
Additionally, can I add more phone numbers to an existing campaign, or do I need to create a new one for each?
Thank you for your help and for reaching out to the Finance Team on my behalf. I look forward to your responses and any guidance you can provide.
Best regards, Ed
You
Now, I need help from REI Reply to figure out how to best set up my phone numbers and Campaigns. You can use the information above if you think that it will help me get better answers out of REI Reply. Basically, I want to know the best way to set everything up and I’ve gone through their training modules but I’m still confused because of my particular situation. In their training they mentioned that if I go through them, then I am protecting my Campaign, Twilio account, etc better than if I go through Twilio. However, there are some problems with this and I don’t know if they already addressed it and/or fixed it. 1. I set up my business profile on Twilio years ago. 2. I already had a Campaign set up on Twilio but I don’t have access to it because I think it’s under a different CRM. 3. Twilio told me the following: “I found that SunnyNest Homes LLC is a business profile that was created back on 3/25/2022 to send A2P messages. The Bundle SID corresponds to BU07d3ce52b936dc57ee4935c32fed19b4, which has a brand type ‘Standard’ with SID ‘BN800c41d2df73c504d2c654f3cd1e66e9’, including the same name that was registered, verified and completed. Besides that, the brand has a brand score of 38.
Attached we have a verified Campaign SID
‘CM965d5bca1c04eac23220a1d1ac248f3a’ but the description is different from the one you included in your problem description. This description contains the following: “Sending confirmation messages to land and homeowners who have requested information about our services or requested an offer.” The use case is ‘Marketing’ and the Messaging Service that is linked to that campaign is named ‘SMS Marketing’ with SID ‘MG582572cec48d25a1559f012fb71ec036’. That Messaging Service currently has 2 long code phone numbers fully registered to A2P as a requirement to prevent filtering issues. The details of the numbers are below. Senders Phone Number Sid Number Country Date Added Date Updated MPS Available for Number Selection?
PN383be714d72fce23d17c9610dd379dcd +19285894001 US 7/18/2022, 2:17:48 PM
7/18/2022, 2:18:18 PM 1 Yes PN2f4bbe504dca2da9cb4df7051cfecd8f +19284408528 US 7/18/2022, 2:19:23 PM 7/18/2022, 2:19:54 PM 1 Yes” I’m not sure if my REI Reply account is set up properly or not and what I should do. So here’s some details about my business and I would like them to lay out exactly what I need to do: 1. SunnyNest Homes LLC is located in San Diego, CA 2. Currently, we do most of our business in the following order: a. San Diego County b. Orange and Los Angeles Counties. c. St. Petersburg, FL d. The rest of Southern California e. But we will be advertising nationwide just as soon as we get everything straightened out on REI Reply 3. So,
when setting everything up properly: a. How many Campaign(s) should we have? i. Should we use local numbers? Toll free numbers? ii. Can we use multiple numbers with a Campaign? iii. Do phone numbers burn out? If they do, then we probably shouldn’t use important phone numbers that we are already using, correct? b. When submitting the Campaigns, do the specifics really matter I’m so confused and I need to get this figured out ASAP. Please ask them to be as detailed as possible so I can fix this in the next couple of days. Please write an email to REI Reply Please write in English language.
ChatGPT
Subject: Help Needed with Setting Up SunnyNest Homes LLC on REI Reply Dear REI Reply Team,
I hope this email finds you well. I am reaching out to seek your assistance and guidance in setting up my business, SunnyNest Homes LLC, on REI Reply. I have provided some background information and questions below to help you understand my specific situation and provide detailed instructions on how to proceed.
Background:
- SunnyNest Homes LLC Location: We are located in San Diego, CA, and conduct our business primarily in the following areas:
San Diego County
Orange and Los Angeles Counties St. Petersburg, FL
The rest of Southern California
Nationwide advertising in the near future
- Twilio Account: I had previously set up a business profile on Twilio, and there is an existing Campaign on Twilio that I cannot access because it may be associated with a different CRM. Twilio provided me with the following information:
Business Profile created on 3/25/2022 for A2P messaging
Brand type ‘Standard’ with Brand SID
‘BN800c41d2df73c504d2c654f3cd1e66e9’ Brand score of 38
Verified Campaign SID ‘CM965d5bca1c04eac23220a1d1ac248f3a’ with a
different description than what I provided
Use case ‘Marketing’ and Messaging Service ‘SMS Marketing’ with two long code phone numbers fully registered to A2P
Questions and Guidance Needed:
- Number of Campaigns: Given our business’s multi-location and nationwide reach, how many Campaigns should we create on REI Reply? Should we use local numbers, toll-free numbers, or a combination of both? Can we use multiple numbers with a single Campaign?
- Phone Number Considerations: Do Twilio phone numbers have a limited lifespan or risk burning out? If so, should we avoid using important phone numbers that we are already using for other purposes?
- Campaign Specifics: When submitting Campaign details, do the specifics matter significantly? We want to ensure that our Campaigns are set up correctly and are compliant with Twilio’s policies.
I am eager to get this sorted out as soon as possible, and I would greatly appreciate it if you could provide detailed instructions and recommendations on how to structure our Campaigns and phone numbers effectively on REI Reply. Your expertise will be invaluable in helping us navigate this complex setup.
Thank you for your assistance, and I look forward to your response. Best regards, Ed of SunnyNest Homes LLC
You
The response from REI Reply was: “I tried to call but was unable to reach you. I read your ticket again and I think I can answer your questions without teh need for a zoom anymore. 1. Number of Campaigns: Given our business’s multi-location and
nationwide reach, how many Campaigns should we create on REI Reply? Should we use local numbers, toll-free numbers, or a combination of both? Can we use multiple numbers with a single Campaign? — You can create as many campaigns as you want but what you need to limit is your total outgoing SMS per day. I’m unable to verify that information since you’re on your own Twilio and I don’t have the specifics of every Trust Score. You may submit a Twilio Support Ticket via your Twilio Console to confirm from them your daily SMS limit. Also, you should also limit your initial SMS when you’re sending out SMS campaigns. With local numbers, you should limit your initial contact SMS to less than 200 per day per local number. With toll free numbers, it’s 100 initial contact SMS per day per toll free number. This is to avoid your SMS from being filtered for spamming. If you need help setting up a campaign with those limits, please book an onboarding appointment via https://www.reireply.com/onboarding. 2. Phone Number Considerations: Do Twilio phone numbers have a limited lifespan or risk burning out? If so, should we avoid using important phone numbers that we are already using for other purposes? — No, Twilio phone numbers don’t have a lifespan or expiration. The major risk of phone numbers is getting flagged for spam. Unfortunately, we don’t have a way to check a phone number’s health. It’s best exercise to rest your phone numbers for at least a week then you can use them again after that in sending out initial texts. And again, do not overuse your numbers by sending out too many at a time. Always process a SMS campaign in drip mode. Best drip mode is sending 1 initial SMS every 1 minute. If you have two outbound Twilio numbers assigned in the campaign then you can do 2 every 1 minute for 3 hours so that’s 360 total in a day or do 1 every 1 minute for 6 hours which is still 360 in total in a day. Again, if you need help setting those kind of drips you may book an onboarding. 3. Campaign Specifics: When submitting Campaign details, do the specifics” Can you please give me clear recommendations about: – How many Campaigns I should have? – How I should structure the campaigns so that my main phone numbers are safe from ever getting blocked or banned? – How I can set them up in REI Reply – What wording I should use when submitting each campaign and whether I should submit multiple campaigns to greaten the chances of getting one or multiple marketing campaigns approved? – What phone numbers I should use or register to text nationwide. Local? Toll-free? I want the option will take the least time to set up and get approved. I’m a professional with a relaxed SoCal flair, experienced in real estate and digital marketing. My real estate firm, SunnyNest Homes, operates nationally, valuing ethical dealings and mutual benefits. I draw inspiration from classics like ‘To Kill a Mockingbird’ for my business principles. A USC School of Cinema grad, I have a keen interest in surfing, film, and support for the USC Trojans and San Diego Padres. Running my digital marketing agency since 2005 has deepened my skills in web design, SEO, and online advertising. Please write in English language.
ChatGPT
Subject: Recommendations for Structuring Your REI Reply Campaigns Hi Ed,
Thank you for sharing the response from REI Reply. Based on the information
provided, I’ll provide clear recommendations on how to structure your campaigns to ensure your main phone numbers remain safe from being blocked or banned while optimizing your chances of marketing campaign approval:
1. Number of Campaigns:
You can create as many campaigns as you need, but it’s crucial to focus on limiting your total outgoing SMS per day, which may vary depending on your Twilio Trust Score.
To confirm your daily SMS limit, submit a Twilio Support Ticket via your Twilio Console.
For initial contact SMS with local numbers, limit it to less than 200 per day per
local number. With toll-free numbers, keep it to 100 initial contact SMS per day per toll-free number.
2. Phone Number Considerations:
Twilio phone numbers do not have a limited lifespan or expiration, but the risk is getting flagged for spam.
It’s a good practice to rest your phone numbers for at least a week before reusing them for initial texts.
Avoid overusing your numbers by sending out too many at once. Implement a
drip mode strategy, such as sending 1 initial SMS every 1 minute, which is an effective and safe approach.
3. Campaign Setup in REI Reply:
When setting up campaigns in REI Reply, be sure to adhere to the recommended daily SMS limits mentioned above.
Utilize the platform’s features to schedule your SMS campaigns in drip mode with the specified time intervals.
4. Campaign Wording and Submission:
Craft campaign descriptions that are clear, concise, and compliant with Twilio’s policies.
Ensure your messaging is professional yet reflects your relaxed SoCal flair.
Consider submitting multiple campaigns with varying messaging to increase your chances of approval while staying within your SMS limits.
Use ethical and mutually beneficial language, aligning with your business
principles inspired by classics like ‘To Kill a Mockingbird.’
5. Phone Number Selection:
For nationwide marketing campaigns, consider using a combination of local and toll-free numbers.
Local numbers can help establish a local presence, while toll-free numbers offer
a broader reach.
Register and set up numbers based on the regions you want to target initially, focusing on areas with the highest business concentration.
Start with a balanced mix of both local and toll-free numbers to minimize setup time and maximize approval chances.
Your background in real estate and digital marketing, along with your ethical business approach and personal interests, can be assets in crafting effective campaign messaging. By following these recommendations, you can set up your campaigns in REI Reply strategically, ensuring the safety of your main phone numbers while optimizing your nationwide marketing efforts.
If you have further questions or need additional assistance with specific campaign setups, feel free to reach out for more detailed guidance.
Best regards, [Your Name]
You
I don’t want you to write an email to them. I just want you to give me clear, step by step instructions so that I can get this setup and approved quickly without any issues. Please write in English language.
ChatGPT
Certainly, Ed. Here are clear, step-by-step instructions to set up your REI Reply campaigns for quick approval without issues:
1. Determine the Number of Campaigns:
Identify the regions or markets you want to target with your SMS campaigns. Based on your multi-location and nationwide reach, consider creating separate campaigns for different regions.
2. SMS Limits and Phone Numbers:
Check your daily SMS limits on Twilio. You can do this by submitting a Twilio Support Ticket via your Twilio Console.
Decide on the type of phone numbers to use:
Local Numbers: If you want to establish a local presence, choose local numbers. Limit initial contact SMS to less than 200 per day per local number.
Toll-Free Numbers: For a broader reach, select toll-free numbers. Keep initial contact SMS to 100 per day per toll-free number.
3. Campaign Descriptions and Messaging:
Craft clear and compliant campaign descriptions for each region. Ensure they reflect your professional yet relaxed SoCal flair.
Create multiple campaign descriptions with varying messaging to increase your approval chances.
4. Set Up Campaigns in REI Reply:
Log in to your REI Reply account.
Navigate to the Campaigns or SMS Campaigns section.
Create a new campaign for each region you identified earlier.
Set up your campaigns with the following details:
Select the appropriate phone numbers (local or toll-free) for each campaign.
Configure the daily SMS limits based on your Twilio limits.
Schedule your SMS campaigns in drip mode with intervals (e.g., 1 initial SMS every 1 minute).
5. Submit for Approval:
Submit your campaigns for approval in REI Reply. Ensure your campaign descriptions align with your business principles and comply with Twilio’s policies.
6. Monitor and Adjust:
Once your campaigns are live, monitor their performance and adjust as needed. If you encounter any issues or need assistance with specific campaign setups, consider booking an onboarding appointment with REI Reply.
By following these steps, you can set up your campaigns efficiently, adhere to SMS limits, and maximize your chances of approval while ensuring the safety of your main phone numbers.
You
When you say “Determine the Number of Campaigns”, what is the simplest way to start which would also allow me to grow? Please write in English language.
ChatGPT
Starting with a simple yet scalable approach is a smart way to begin your SMS marketing campaigns. Here’s a simple way to start that allows for growth:
Begin with a Single Nationwide Campaign:
- Single Campaign: Start with one nationwide campaign that covers your entire target audience, regardless of their location. This simplifies your initial setup and messaging.
- Local and Toll-Free Numbers: Use a combination of local and toll-free numbers within this single campaign. This provides both a local presence and nationwide reach.
- Initial SMS Limits: Adhere to the lowest initial SMS limits to ensure compliance and avoid spam-related issues. For example, limit initial contact SMS to less than 200 per day per local number and 100 per day per toll-free number.
- Craft Versatile Messaging: Create versatile campaign messaging that can apply to different regions. Avoid using location-specific language in the initial messages.
- Scale Gradually: As you gain experience and want to target specific regions more effectively, consider expanding your campaigns. Create additional campaigns for regions with high business concentration and tailor your messaging accordingly.
By starting with a single nationwide campaign, you simplify your setup, maintain compliance, and ensure a manageable initial workload. As your business grows and you identify opportunities in specific regions, you can gradually scale by creating more
targeted campaigns. This approach allows you to adapt to changing needs while avoiding unnecessary complexity at the outset.
You
Can I set this up through REI Reply? Their answer wasn’t very clear. Please write in English language.
ChatGPT
Setting up a single nationwide campaign with a combination of local and toll-free numbers can typically be accomplished through most SMS marketing platforms, including REI Reply. While REI Reply’s response was not entirely clear on this matter, here’s how you can proceed within REI Reply:
1. Log into REI Reply:
Sign in to your REI Reply account.
2. Create a New Campaign:
Navigate to the Campaigns or SMS Campaigns section within your REI Reply dashboard.
3. Name Your Campaign:
Give your campaign a clear and descriptive name. You can use a name like “Nationwide Campaign” to indicate its scope.
4. Select Phone Numbers:
Choose a mix of local and toll-free numbers for your campaign. REI Reply should provide options to select phone numbers for your SMS campaign.
5. Set SMS Limits:
Configure your daily SMS limits based on your Twilio limits and the guidelines provided earlier. Ensure you adhere to these limits to prevent spam-related issues.
6. Craft Versatile Messaging:
Create versatile campaign messaging that does not contain location-specific language, as this campaign is designed to cover a nationwide audience.
7. Schedule or Send Messages:
Use REI Reply’s scheduling or sending options to initiate your SMS campaign. Ensure you follow the initial SMS limits you set.
8. Monitor and Adjust:
Keep an eye on campaign performance and adjust as needed to optimize results.
If REI Reply offers onboarding appointments or support for campaign setup, you may consider reaching out to their support team or booking an onboarding session to receive hands-on assistance in setting up your nationwide campaign with local and toll-free numbers. They should be able to guide you through the specific steps and features available within their platform to achieve this setup.
You
Help me create spreadsheet of all this. What column names should I have? Please write in English language.
ChatGPT
Creating a spreadsheet to organize your SMS marketing campaign details is a practical way to manage your campaigns effectively. Here are suggested column names for your spreadsheet:
- Campaign Name: (e.g., “Nationwide Campaign”)
- Campaign Description: (Brief description of the campaign)
- Campaign Type: (Specify if it’s for marketing, promotions, etc.)
- Target Audience: (Describe the audience you’re targeting)
- Start Date: (Date when the campaign starts)
- End Date: (Date when the campaign ends, if applicable)
- Phone Numbers Used: (List the phone numbers used in the campaign)
- Local Numbers: (List local numbers used)
- Toll-Free Numbers: (List toll-free numbers used)
- Initial SMS Limits (per day): (Specify limits for local and toll-free numbers)
- Messaging Content: (Provide the text of the messages used)
- Message Schedule: (Indicate the schedule for sending messages)
- Status: (Track the campaign’s status, e.g., “Active,” “Paused,” “Completed”)
- Performance Metrics: (Record key performance indicators, e.g., open rates, response rates)
- Notes: (Add any additional notes or details relevant to the campaign)
You can use these column names to create a spreadsheet in a program like Microsoft Excel or Google Sheets, and then fill in the details for each campaign as you set them up. This spreadsheet will help you stay organized and easily manage multiple campaigns as your SMS marketing efforts grow.
You
What types of Campaigns should I use? And how many Campaigns should I have of each? Finally, give unique names to the Campaign name variaations. Please write in English language.
ChatGPT
The types of campaigns you should use depend on your specific marketing objectives and the diversity of your target audience. Here are some common campaign types along with recommendations on how many campaigns of each type you may consider having, along with unique campaign name variations:
**1. Promotional Campaigns:
Objective: Promote a specific product, service, or offer.
Number of Campaigns: Create separate campaigns for different promotions or offers.
Unique Names: Use the name of the product or offer, e.g., “SummerSale2024,” “FlashDiscount.”
**2. Transactional Campaigns:
Objective: Send transactional messages such as order confirmations, appointment reminders, or shipping updates.
Number of Campaigns: Typically, one main transactional campaign.
Unique Names: Use a generic name like “TransactionMessages.”
**3. Educational Campaigns:
Objective: Provide educational content, tips, or resources to your audience.
Number of Campaigns: Create different educational campaigns for different topics or themes.
Unique Names: Use the topic or theme as the campaign name, e.g.,
“Homebuying101,” “InvestmentTips.”
**4. Event Campaigns:
Objective: Promote events, webinars, or workshops.
Number of Campaigns: Create a campaign for each upcoming event.
Unique Names: Include the event date and name, e.g., “WebinarJan2024,” “OpenHouseFeb.”
**5. Welcome Campaign:
Objective: Welcome new subscribers or customers and introduce them to your brand.
Number of Campaigns: One main welcome campaign.
Unique Names: Use “WelcomeCampaign.”
**6. Re-Engagement Campaigns:
Objective: Re-engage inactive subscribers or customers.
Number of Campaigns: One main re-engagement campaign.
Unique Names: Use “ReEngagementCampaign.”
**7. Seasonal Campaigns:
Objective: Align with specific seasons or holidays for themed promotions.
Number of Campaigns: Create campaigns for major seasons or holidays.
Unique Names: Include the season or holiday, e.g., “SpringSale,”
“HolidaySpecial.”
**8. Localized Campaigns:
Objective: Target specific local markets with tailored offers.
Number of Campaigns: Create localized campaigns for each target region.
Unique Names: Use the region name, e.g., “SanDiegoPromo,” “LAExclusive.”
**9. Survey or Feedback Campaigns:
Objective: Collect feedback, reviews, or conduct surveys.
Number of Campaigns: One main campaign for feedback and surveys. Unique Names: Use “FeedbackSurvey.”
**10. Referral Campaigns:
Objective: Encourage referrals from existing customers.
Number of Campaigns: One main referral campaign.
Unique Names: Use “ReferralProgram.”
Remember that these are general recommendations, and the actual number and types of campaigns may vary based on your business goals, audience segments, and marketing strategies. Customize the campaign types and names to align with your specific needs and branding.
You
What campaign types does REI Replay recommend? Please write in English language.
ChatGPT
As of my last knowledge update in January 2022, I do not have specific information regarding campaign types recommended by REI Reply. The recommended campaign types may vary depending on the platform’s features and updates, as well as your specific industry or niche.
To get the most up-to-date and accurate recommendations, I would suggest visiting the REI Reply website or contacting their customer support directly. They should be able to provide you with the latest information and guidance on the types of campaigns that work best with their platform based on current industry trends and user experiences.
You
Create a detailed overview of this chat that I can add to another chat. Please write in English language.
ChatGPT
Certainly, here’s a detailed overview of our chat that you can add to another chat or document:
Overview of Chat:
In this chat, Ed, the owner of SunnyNest Homes LLC, sought assistance in responding to an email from Twilio Support regarding his Twilio account. Ed had received a detailed email from Twilio that included information about his business profile, phone numbers, brand score, and a verified campaign. He had several questions and concerns related to his Twilio account and campaign setup.
Ed provided specific notes and details about his business, the phone numbers associated with his account, his brand score, and the campaign description. He also mentioned his use of CRM services and the challenges he faced in understanding Twilio’s terminology and campaign structure.
We drafted a response to Twilio on Ed’s behalf, addressing his questions and requesting clarification on various aspects of his account and campaign. The response included inquiries about porting phone numbers, brand scores, campaign structure, and recommendations for structuring campaigns effectively.
Ed later sought guidance on setting up his SMS marketing campaigns using REI Reply, a marketing platform. He had questions about the number of campaigns to create, how to structure them, what types of campaigns to use, and campaign naming conventions.
We provided recommendations on starting with a single nationwide campaign with local and toll-free numbers and gradually expanding as needed. We also suggested creating a spreadsheet to organize campaign details and provided column names for the spreadsheet.
Additionally, we outlined different campaign types and offered naming conventions for each type to help Ed plan his SMS marketing campaigns effectively. We highlighted the importance of customizing the types and names based on his specific business goals.
Finally, Ed inquired about REI Reply’s recommended campaign types, and we advised him to visit the REI Reply website or contact their customer support for the most up-
to-date recommendations.
This chat aimed to provide comprehensive support to Ed in managing his Twilio account, setting up SMS marketing campaigns, and offering guidance on campaign types and naming conventions. The information and recommendations provided were
tailored to his specific needs and business objectives.
Feel free to copy and paste this overview into another chat or document as needed. If you have any further questions or need additional assistance, please don’t hesitate to ask.
You
Can you save this chat session as a PDF? Please write in English language.
ChatGPT
I’m unable to generate PDFs directly, but you can easily save this chat session as a PDF using your web browser’s built-in print-to-PDF feature. Here are the steps to do it:
- Open your web browser’s print dialog. You can usually do this by pressing Ctrl+P (Windows) or Command+P (Mac) on your keyboard, or by going to the browser’s menu and selecting “Print.”
- In the print dialog, there should be an option to change the destination printer. Look for an option like “Save as PDF,” “Microsoft Print to PDF,” or something similar.
- Select the “Save as PDF” option as the destination printer.
- Customize the print settings as needed. You can choose to include or exclude headers, footers, and background graphics. Make sure the page orientation is set to portrait for better readability.
- Click the “Save” or “Print” button, depending on your browser. This will prompt you to choose a location on your computer to save the PDF file.
- Choose a location, provide a filename for the PDF, and click “Save.”
The chat session will be converted into a PDF document and saved to your chosen location on your computer.
You
What was the date of the last chat message?
ChatGPT
The date of the last chat message in this conversation is January 15, 2024.
You
Please organize everything excluding the request and response about the last date
ChatGPT
Certainly, here’s an organized summary of the main points and topics discussed in this conversation, excluding the request and response about the last date:
Summary of Topics Discussed:
- Response to Twilio Support Email:
Ed received an email from Twilio Support regarding his Twilio account and had questions about the provided information.
Questions included phone number porting, brand scores, campaign descriptions, and structure.
2. Setting Up SMS Campaigns with REI Reply:
Ed sought guidance on setting up SMS marketing campaigns using REI Reply.
Questions included the number of campaigns to create, campaign structure, campaign types, and naming conventions.
3. Recommended Campaign Types:
Ed inquired about the campaign types recommended by REI Reply.
4. Organizing a Spreadsheet for Campaign Details:
Ed requested assistance in creating a spreadsheet to organize campaign details.
Column names for the spreadsheet were provided.
5. Creating a Single Nationwide Campaign:
A recommendation was made to start with a single nationwide campaign with a combination of local and toll-free numbers.
The idea was to simplify the setup while allowing for scalability.
6. Campaign Types and Names:
Various campaign types were discussed, including promotional, transactional, educational, event, welcome, re-engagement, seasonal, localized, survey or feedback, and referral campaigns.
Unique campaign name variations were suggested for each type.
7. REI Reply’s Recommended Campaign Types:
It was advised to visit the REI Reply website or contact their customer support for the most up-to-date recommendations.
8. Overview of Chat:
An overview of the entire chat session was provided, summarizing the topics and discussions.
Feel free to refer to this organized summary for a quick reference to the key points discussed in this conversation. If you need further information or assistance on any of these topics, please don’t hesitate to ask.
ChatGPT can make mistakes. Consider checking important information.